Administrative Support Associate

Job Title Administrative Support Associate Position Number 002152 Organization Criminal Justice Department, College of Arts, Humanities, and Social Sciences, NC A&T State University Overview Provide administrative assistance and support to the Chairperson, departmental leaders, and faculty within the Department of Criminal Justice. Manage departmental calendars, schedules, and travel arrangements, while assisting with data collection, reporting, and archival tasks. Deliver a high level of personalized service to students, faculty, community constituents, and others through in‑person, phone, email, and written correspondence. Responsibilities Administer departmental calendars, schedules and travel arrangements for the Department administration. Maintain regular contact with the general public, students, faculty and internal/external stakeholders, addressing inquiries about the Criminal Justice program and directing requests to appropriate leaders. Assist students with matriculation information, academic and research progress, internship/scholarship opportunities, and registration tasks, including entering courses into Banner. Oversee the workflow and business practices of the Department’s main office, ensuring compliance with procedures and policies. Define and refine departmental goals and objectives in collaboration with the Chairperson, adapting to enrollment trends. Manage all departmental projects related to administrative and programmatic operations for campus and online programs, including intercollegiate events, endowed chairs, lecture series, and other special initiatives. Supervise student assistants/work‑study students: develop assignments, evaluate performance, approve time via Banner Payroll, and provide resources for research and work assignments. Assist with new‑hire procedures, including generation of new‑hire packages and application of EEO requirements, as well as processing of purchase requests, travel and reimbursement forms, budget revisions, employment forms, and other departmental paperwork through Banner, Aggie‑Mart, Emburse Enterprise, and other university platforms. Collect and analyze data from alumni and student surveys for departmental reports, proposals, and grant submissions; support grant and proposal preparation and financial documentation. Maintain and control the Department’s file storage, ensuring confidential academic and administrative documents are properly organized and accessed. Interpret university guidelines, answer procedural inquiries, and advise the Department administration and faculty on non‑standard situations. Identify and resolve problems and issues that may impact the Department, collaborating with university personnel to determine appropriate solutions. Communicate effectively in both verbal and written formats, relaying policies and expectations to administrators, faculty, students, vendors, and community representatives via phone, email, memos, and other mediums. Qualifications High School Diploma or equivalent; or demonstrable possession of the competencies necessary to perform the work. Bachelor’s degree with a minimum of two years of progressively responsible administrative/clerical experience. Knowledge of criminal justice program operations, academic mission, curriculum objectives, and business practices. Proficiency in Office technology, including Microsoft Office Suite and university systems such as Banner, Aggie‑Mart, and Emburse. Strong problem‑solving and organizational skills. Excellent verbal and written communication abilities. Experience working with EEO procedures and handling sensitive data. Ability to work independently, manage multiple projects, and collaborate across departments. Benefits Accrued vacation and sick leave for eligible employees. Community Service Leave. Health, vision, and dental benefits through Aetna and NCFlex. 12 paid holidays. Teachers and State Employees Retirement System (TSERS). Optional Supplemental Plans — 401k, 403(b), 457(b) and 457. Employee Assistance Program. Discounts at the Campus Recreation Center and University Bookstore. EEO Statement North Carolina A&T State University participates in E-Verify. NC A&T is an Equal Opportunity and affirmative action employer. No one who applies or seeks employment will be denied on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity. #J-18808-Ljbffr