Senior Manager Client Services Ops, Midwest-Majors

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. Job Type: Full‑time Location: Schaumburg, IL (100% in‑office; remote or hybrid work is not available) Position Overview The Senior Manager Client Services Ops, Midwest‑Majors oversees a team of Account Managers, Team Leads, and Managers, providing guidance and support as needed. The role plays a critical part in leading and directing teams to ensure exceptional customer service delivery and client retention, while also growing the team leaders and managers within the service organization. Primary Responsibilities Manage the execution of strategic initiatives to achieve expected goals and meet committed service level agreements. Build a culture of engagement and accountability, responsible for personnel staffing, morale, measurement, reducing turnover, and employee development. Responsible for the development and accountability of Key Performance Indicators and reporting the KPIs to senior management. Evaluate processes involving internal and external partners and collaborate with those partners to improve them. Ensure effective communication between Account Managers and all internal and external partners, both verbally and in writing, and provide necessary coaching when necessary. Lead the team to achieve customer service and financial targets while being accountable for the approved fiscal budget. Examples of success include customer retention, employee retention, and customer satisfaction. Education and Experience Preferred bachelor’s degree or 7–10 years of relevant experience. 5+ years in an operational management role in a high‑volume environment. Proven success of management concepts and practices including supervising and motivating employees, performance management, and employee development/training. Experience developing, implementing, and managing control/auditing processes via a recognized process improvement methodology (such as Lean Six Sigma); required. Experience managing employees working on both task‑oriented and project‑driven tasks; a strong plus. Experience managing tasks in a matrix project‑management environment; a strong plus. Experience developing and driving adoption of cross‑departmental processes preferred. Experience collecting data and driving development priorities using a data‑focused approach; a plus. Experience working with payroll and/or HR data; a huge plus. Extensive experience with a multi‑customer product required. Demonstrated use of a Process Improvement methodology required. Strong communication skills with external parties required. Physical Requirements Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7–8 hours a day. Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type, including using multiple software programs and inquiries simultaneously. Compensation and Benefits Base pay range: $98,000 – $140,000/yr (base pay offered may vary depending on job‑related knowledge, skills, and experience). This position is eligible for an annual bonus and restricted stock unit grant based on individual performance, in addition to a full range of benefits, including medical, dental, vision, life, disability, and a 401(k) match, plus other perks that support your family and finances. Applicants should apply via EEO Statement Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We actively cultivate differences to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on click.appcast.io. This email address is exclusively designated for such requests; please do not send resumes to this address as they will be removed. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. #J-18808-Ljbffr