Manager Client Services Ops- Enterprise
$74.6k - $120kMenlo Ventures
Overview Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business. Responsibilities Develop strategies and initiatives to enhance and maintain client satisfaction and retention. Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk. Facilitate continuous learning opportunities to expand the knowledge base of your staff. Offer proactive development opportunities aligned with corporate goals and values. Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values. Monitor team workload, ensuring appropriate balance of volume, priority, and client/account manager alignment. Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one. Generate creative solutions and innovative ideas to increase employee engagement and retention. Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation. Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances. This job requires up to 25% travel for internal and/or client-facing meetings. Education Bachelor’s degree required 2+ years of previous leadership experience in a customer service/customer relationship role Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs) Experience with leading other leaders preferred Previous experience in HCM/Direct Payroll Industry Experience working with payroll, HCM, or HRIS software Excellent knowledge of MS Office, including MS Excel Strong interpersonal skills Physical requirements Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. The base pay range for this position is $74,600 - $120,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. #J-18808-Ljbffr Menlo Ventures
$98k - $140k
...must be able to work on-site five days per week during designated work hours. Position Overview The Senior Manager Client Services Ops - Enterprise oversees Manager-led teams of Account Managers, providing development & support, as well as Client Project Managers...SuggestedWork at officeLocal areaRemote workWorldwide$98k - $140k
...attract and retain talent, and build a strong workplace culture. Job Type Full‑time Position Overview The Senior Manager - Client Services Ops - Enterprise oversees manager‑led teams of account managers and client project managers. The role is critical in leading and...SuggestedFull timeLocal areaWorldwide$74.6k - $120k
...that support you, your family, and your finances. Career development opportunities are also available. Position Overview Client Services Manager Ops plays a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues...SuggestedFull timeLocal areaRemote workWorldwide- A leading HR technology provider in Schaumburg, Illinois, is seeking a Senior Manager - Client Services Ops to oversee teams of account and project managers. This role is pivotal in ensuring exceptional client service and operational excellence. Ideal candidates should...Suggested
$98k - $140k
...Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Senior Manager Client Services Ops, Midwest-Majors oversees a team of Account Managers, Team Leads, and Managers, providing guidance and support as needed....SuggestedWork at officeLocal areaRemote workWorldwide$98k - $140k
...Full‑time Location: Schaumburg, IL (100% in‑office; remote or hybrid work is not available) Position Overview The Senior Manager Client Services Ops, Midwest‑Majors oversees a team of Account Managers, Team Leads, and Managers, providing guidance and support as needed....Full timeWork at officeRemote workWorldwide$98k - $140k
A leading provider of HR solutions in Schaumburg seeks a Senior Manager Client Services Ops. This full-time position involves overseeing Account Managers and ensuring exceptional customer service and client retention. Candidates must have 5+ years in operational management...Full time$74.6k - $105k
Paylocity is looking for a Manager, Service Ops in Schaumburg, Illinois. This role involves leading a team to enhance the client experience while managing change initiatives and business process improvements. Candidates should have a Bachelor's degree, and at least 5 years...- ...employees, encourages progressive practices and offers the opportunity to provide customized and exceptional client service? Yellowstone Landscape is now hiring a management and sales professional. As an Account Manager , you will play an instrumental role in the connection...Weekly payContract workImmediate start
- An independent insurance broker seeks a Commercial Lines Account Manager to manage a book of commercial lines accounts. This role focuses on client service, addressing policy questions, and consulting on risk management. The successful candidate will have a solid background...
- A leading landscaping company is seeking an Account Manager to connect with existing and new clients, ensuring quality service and building relationships. The ideal candidate will have a strong sales background and landscaping knowledge. Key responsibilities include effective...
- ...who bring cutting-edge products and services to life for millions of customers... ...(G.E.M.) as well as complex enterprise customers. Works as part of a team... ...focusing on acquisition, development and management of strategic prospective clients in designated territories. Designs...Work experience placementWork at officeLocal areaNight shiftWeekend work
- ...Arthur J. Gallagher & Co. (AJG) is seeking an Enterprise Application Owner for the Account Management Platform. This strategic role will act as the operational... ...the lifecycle of the platform, ensuring it meets client service needs. The ideal candidate will have 10+ years of...Remote work
- ...Account Manager At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping...Live outWork at officeLocal areaFlexible hours
$75k - $130k
...Client Accounts Manager The Client Accounts Manager plays an important role within our Sales Support Division, providing leadership and oversight... ...motivating sales teams Excellent B2B sales and customer service, and customer retention experience Strong recruitment,...Local area$75k - $100k
Project Manager - Client Services creative werks Base pay range $75,000.00/yr - $100,000.00/yr creative werks partners with Top 100 food brands to bring their products to market through our design, co-packing and manufacturing services. As a member of the creative werks...Full timeSeasonal workWork at office2 days per week$74.6k - $105k
Menlo Ventures is seeking an Operations Manager based in Schaumburg, IL. The role focuses on enhancing client experiences and optimizing processes across various departments. Key responsibilities include managing business programs, leading teams, and ensuring customer satisfaction...$90k - $150k
Manager, Accounting | Client Advisory Services Base pay range: $90,000.00/yr - $150,000.00/yr Additional compensation: Annual Bonus Path-to-Partner opportunity for those interested (not required). Qualifications 3-10 years' Accounting experience, including experience...Full timeSummer work- A global insurance brokerage is seeking a Client Service Manager in Alabama to provide exceptional customer service to diverse clients. You will lead renewal processes, drive sales of additional services, and nurture key client relationships. The ideal candidate has a...Work at office
$75k - $90k
...environmental consulting firm is looking for an Environmental Project Manager to lead a small team in Schaumburg, IL. This full-time, in-... ...operations and revenue goals, hiring staff, and overseeing client relationships across several states. Candidates should have experience...Full timeWork at office$39.57k - $80k
Acrisure is seeking an Account Manager to be the primary contact for service needs for customers in Schaumburg, Illinois. This role demands expertise in managing client relationships, insurance processing, and delivering exceptional customer experiences. Responsibilities...$55k - $65k
A specialty insurance broker is seeking a highly motivated full-time Account Manager in Schaumburg, IL. This role involves servicing a book of business within an innovative insurance environment. Candidates are required to have an active IL Property & Casualty license and...Full time- A professional services firm is seeking a Manager of Accounting to oversee daily operations and provide financial guidance to clients. The ideal candidate will have 3-10 years of accounting experience, preferably in a client-facing advisory role. Key responsibilities include...Full time
- ...growing commercial insurance brokerage is seeking an Employee Benefits Account Manager for its Schaumburg, IL location. This hybrid role involves managing a portfolio of small group clients and overseeing renewals, implementations, and ongoing benefits administration....
$130k - $150k
A leading software solutions firm is seeking a skilled Project Manager to lead multiple initiatives and enhance client relationships. The ideal candidate will have 3-7 years of SAP Project Management experience, specifically within Order to Cash and Finance. Responsibilities...$90k - $120k
...value to our customers. You will use your industry knowledge and enterprise software sales expertise to identify and qualify deals, leading... ...teams to build a strong internal network and collaboration ~ Manage and maintain complete CRM and Account hygiene, at all times,...For contractorsLocal areaFlexible hours$90k - $120k
...Enterprise Account Executive - Softeon | WMS Full-time Job Location: Hybrid Company... ...when it really matters–at the Moment of Service™. Our commitment to internal AI adoption... ...internal network and collaboration ~ Manage and maintain complete CRM and Account hygiene...Full timeFor contractorsLocal areaWorldwideFlexible hours$130k - $145k
...Enterprise Account Manager Accertify enables commerce by doing one thing extraordinarily well: pinpointing fraud. The company's Predictive... ...AI-powered models, and a consortium approach that protects clients from bad actors spotted anywhere in the network while unlocking...Contract workLocal areaRemote workWork from home$145k - $170k
...Pricefx is the global leader in enterprise pricing intelligence. We help... ...those actions to core price management and quote-to-cash processes... ...a thorough understanding of client needs * Identify and research... ...program after 5 years of service * Robust healthcare, dental...Full timeWork at officeImmediate startRemote workHome office- ...Enterprise Account Executive at Silna The Opportunity As Silna experiences explosive growth, we're seeking a top-tier Enterprise... ...clear patients for care. Reporting directly to the CEO, you'll manage the full sales cycle for enterprise accounts, develop and...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager Client Services Ops- Enterprise. Be the first to apply!
- director of client services Schaumburg, IL
- manager customer service Schaumburg, IL
- director of customer service Schaumburg, IL
- contact centre manager Schaumburg, IL
- customer care manager Schaumburg, IL
- director client management Schaumburg, IL
- director shared services Schaumburg, IL
- director global services Schaumburg, IL
- commercial roofing service manager Schaumburg, IL
- manager of environmental services Schaumburg, IL

