Instructional Products - Instructional Designer

Instructional Products - Instructional Designer

Apple's Instructional Products team is passionate about helping people discover what's possible with their Apple products — and answering their questions about them. We create the Tips app, user guides, and other instructional content for end users. In this role, you'll collaborate with team members to design and write easy-to-find, clear, beautiful content that supports users in getting the most out of their Apple products.

Apple's Instructional Products team is seeking an Instructional Designer to develop dynamic customer-facing materials for software, hardware, and services products. You:

• Love words and language, and have strong opinions about style, grammar, tone, and voice.
• Are incredibly thorough, and can quickly spot errors and inconsistencies.
• Are extremely organized, and can keep track of key details.
• Can handle multiple projects simultaneously, shift gears on a dime when priorities change, and meet aggressive deadlines.
• Learn new processes and tools quickly.
• Can visualize and prototype compelling alternatives for presenting instructional information.
• Enjoy researching an issue and developing innovative solutions.
• Love collaborating with team members who work in other roles (designers, editors, engineers, marketers), and are happy to iterate on a piece to the point of perfection.
• Can write clear and engaging content for a variety of formats, and tailor your writing style as needed for different deliverables and audiences.

Minimum Qualifications

• Exceptional writing skills—including the ability to distill complex topics and procedures into simple and friendly language.
• Ability to quickly learn a variety of tools required for creating and debugging deliverables.
• Outstanding written and verbal communication skills.
• Strong time management, organizational, and project management skills.
• Flexibility and resourcefulness to manage changing business requirements, projects, and resources, adapting accordingly and positively.
• Four years' experience creating end-user instructional materials, or equivalent experience.

Preferred Qualifications

• Experience working with software engineers, UX and graphic designers, and project managers.
• Experience balancing multiple projects simultaneously and meeting aggressive timelines.
• Experience in information design, user experience design, data analysis, usability testing, human interface design, and/or prototyping.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.