Pension Analyst

Pension Analyst (Pleasanton, CA)

LHH is teaming up with a large, mission‑driven organization in the public services space in Pleasanton, CA in search of a Pension Analyst to support member services related to pension benefits and accounts.

This role sits within a sizable, collaborative benefits department that supports current employees and retirees through in‑person and phone‑based assistance. The Pension Analyst plays an important role in helping individuals understand pension statements, benefits, and required documentation. The environment is fast‑paced and service‑oriented, with leadership that prioritizes teamwork, support, and employee well‑being in what can sometimes be a high‑volume, high‑stress setting.

The ideal candidate is patient, service‑minded, and comfortable working with sensitive financial information. You enjoy helping people, can explain complex topics clearly, and stay calm and professional when handling detailed questions related to money and benefits. This opportunity is a strong fit for someone with customer service or benefits experience who values collaboration and approaches their work with humility and care.

Key Responsibilities:

• Respond to inbound and outbound calls related to pension benefits for current employees and retirees
• Assist members in person and over the phone with pension questions, forms, and statements
• Review, process, and track pension‑related paperwork with a high level of accuracy and attention to detail
• Clearly explain pension calculations, statements, and legal documents, including court‑related pension documents
• Work closely with other analysts and specialists within the benefits department to resolve member issues
• Maintain confidentiality when handling sensitive personal and financial information

Qualifications:

• Bilingual Spanish/English (spoken and written) strongly preferred
• Background in customer service, call center support, or benefits administration
• Comfort working in a high‑volume, phone‑based environment
• Strong math aptitude and attention to detail when working with financial information
• Patient, helpful communication style with the ability to explain complex information clearly
• Ability to work fully on‑site during scheduled business hours
• Microsoft Office (Outlook, Word, Excel, etc.) proficiency required.

Job Type: Contract (anticipated 4-6 months, with potential extension)

Start Date: ASAP

Location: Fully on‑site in Pleasanton, CA

Hours: Monday–Friday, 8:30 AM – 5:00 PM

Pay Rate: $33–$38/hour

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

If you have the qualifications above and are interested in this opportunity – please apply today! If you are curious what else is available, please review the LHH website!