Field Service Representative

Overview

The Field Service Representative 1 is an entry level position. Dive into an exciting role where youll manage and maintain Sharp equipment across your territory. This role is perfect for tech enthusiasts who are eager to tackle hands-on challenges and thrive in a fast-paced, customer-focused environment.

Responsibilities

• Collaborates with and receives mentorship from experienced Field Service Technicians in installing, maintaining, and repairing cutting-edge Sharp equipment within a designated territory.
• Resolve at least 85% of service calls independently post-training, striving for mastery in equipment maintenance.
• Conducts mechanical and electronic adjustments on equipment as per Technical Service Manual and Field Engineering Bulletins.
• Interprets schematics and conducts electrical troubleshooting, including our complete digital product line.
• Handles customer relations independently, escalating complex situations as necessary.
• Manages parts inventory efficiently to support smooth operations.
• Completes administrative tasks promptly and accurately.
• Collaborates with colleagues and management to achieve service goals and maintain a positive work environment.
• Reports equipment performance issues to the Branch Field Service Manager and any steps you have taken to resolve them.
• Assists with additional duties as assigned by the Branch Field Service Manager.

Qualifications

• High School Diploma or equivalent mandatory.
• Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.
• Must possess or achieve Comptia A+ certification within one (1) year of hire.
• Must possess strong communication skills and mechanical aptitude.
• Must successfully complete Sharp equipment pre-testing and training.
• Knowledge of Windows and Microsoft Office software products preferred.
• Valid Drivers License, and Automobile insurance within company guidelines.

PHYSICAL DEMANDS:

• Must be able to travel locally on a daily basis to various customer sites.
• Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
• Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
• Exposure to live electrical circuits.
• Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
• Able to work in confined spaces.
• Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

ABOUT US: Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Compensation for this position

The compensation range for this role is $40,400- $51,590. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer minority/female/disability/veteran

No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please