Case Manager (Full Time)

Our Mission To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders. Who are we? Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as NovumHealth with the expansion of our services in Arizona, California, and Utah. Schedule: Will be discussed during the interview Location: Las Vegas, Nevada – Onsite (This role is not eligible for Remote or Hybrid) Starting Salary Range: $21 per hour The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity. What’s the role? As a Case Manager at Novum Health, you will play a vital role in providing comprehensive, patient-centered care to individuals with behavioral health and substance use needs. You will work closely with our clinical teams, providers, and patients to ensure appropriate care coordination, resource allocation, and support throughout the patient’s treatment journey. This role requires strong communication skills, a compassionate and empathetic approach to patient care, and the ability to manage multiple cases simultaneously. The Case Manager will be integral in enhancing patient outcomes and ensuring that individuals receive the necessary services and support to lead healthier lives. What you’ll do: Patient Assessment & Care Planning: Conduct comprehensive assessments to understand patient needs, develop individualized care plans, and ensure appropriate services are in place to meet those needs. Regularly review and update care plans to align with patient progress. Care Coordination: Act as the primary point of contact for patients, their families, and external service providers to ensure that all aspects of care are seamlessly coordinated. Facilitate communication between various healthcare providers, ensuring no gaps in care. Resource Referral & Support: Identify and connect patients to community resources, support services, and treatment options, including behavioral health and substance use services, social support programs, and housing assistance. Progress Monitoring: Track patient progress, identify barriers to treatment, and modify care plans as needed. Ensure patients are meeting their care goals and receiving necessary followups. Patient Advocacy: Advocate on behalf of patients, ensuring they receive the best care possible and addressing any concerns they may have regarding their treatment or service delivery. Documentation & Reporting: Maintain detailed, accurate, and timely case notes and records in compliance with company policies, healthcare regulations, and HIPAA requirements. Provide regular reports on patient outcomes, care plan progress, and any challenges encountered. Collaboration & Team Engagement: Work closely with multidisciplinary teams, including clinical staff, social workers, healthcare providers, and external agencies, to ensure integrated care and treatment delivery. Participate in team meetings and case reviews. Crisis Management: Respond to crisis situations with appropriate interventions, ensuring patient safety and coordinating with emergency services when necessary. Provide immediate support to individuals in crisis, including referrals to urgent care services. Education & Training: Educate patients and their families about available resources, treatment options, and healthy coping mechanisms. Support patients in making informed decisions about their care and treatment paths. Compliance & Regulations: Ensure all case management activities adhere to relevant healthcare regulations, privacy standards (HIPAA), and organizational policies. Maintain a strong focus on patient confidentiality and care quality. Additional Duties as Assigned Skills: Comprehensive knowledge of healthcare systems, community resources, and social services available to support patient care. Knowledge of behavioral health, substance use treatment, and community resources. Strong interpersonal and communication skills to establish rapport with patients, families, and healthcare providers. Excellent organizational and time management skills to manage multiple patients and coordinate care effectively. Ability to assess patient needs, develop individualized care plans, and evaluate outcomes. Proficiency in using electronic health records and care management software. Understanding of privacy regulations and compliance requirements related to patient information and data security. Compassionate and patient-centered approach to care, with a commitment to advocating for vulnerable populations. Problem solving and critical thinking skills to address barriers to care and resolve complex situations. Cultural competence and sensitivity to diverse populations and their unique healthcare needs. Ability to work collaboratively in a team and maintain positive relationships with healthcare professionals and community partners. What you’ll need to start: 23 years in a health care setting preferably in mental health. 3+ years preferred but not necessary. Bachelor’s in Social Work, SUDC, ASUDC, QMHP, MA, CNA, or related. Master’s preferred. CPR/First Aid Must pass drug screening and background check in order to start employment with NovumHealth. Must have independent transportation vehicle to aid in transporting members (mileage reimbursed). Must be willing to receive vaccinations in accordance with hospital and state requirements. Additional information: At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a fulltime basis without the need for current or future visa sponsorship. We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr