IT Helpdesk Technician Tier 2 (MSP)

Mid Level Helpdesk Technician

We are a customer-service focused IT Managed Service Provider who is focused on bringing innovative technical solutions to non-technical companies. We pride ourselves on our ability to bridge the gap and communicate these technical solutions in a simple manner. We have a team of strong communicators who work through problems through collaboration and teamwork. We also group our lower level engineers to work along side senior engineers to promote mentorship and technical growth.

Currently, we are seeking a mid level helpdesk technician to work through challenging solutions through a diverse technical stack. The Tier II Helpdesk Technician will be responsible for providing escalated support, consulting with nontechnical c-levels and assisting with some large projects along side senior engineers.

IT Helpdesk Technician Tier 2 (MSP) Responsibilities:

• Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise.
• Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems
• Provide desktop support, manage accounts in active directory, printer support
• Provide network support and some administration.

IT Helpdesk Technician Tier 2 (MSP) Requirements:

• Experience working for an IT Managed Service Provider REQUIRED
• Server, Desktop Support, and Remote Support experience
• Extensive M365/Windows servers/Azure/SharePoint knowledge
• Technically in charge of anything IT-related for the Client
• Responsible for the email structure for the Client
• Comfortable acting as the Primary Consultant for various small and midsize business clients

IT Helpdesk Technician Tier 2 (MSP) Benefits:

• Base salary $65,000-$75,000 (dependent on experience)
• Certification reimbursement
• Career development and formal training
• Matching 401(k)
• Partial WFH (3 days in office and 2 days at home)
• Free Gym Membership