Service Line Coordinator - Clinic Surgical Services

Clinic Operations Admin (Billings Clinic Clinic)

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

The Service Line Coordinator provides comprehensive administrative and project coordination support for assigned clinical service lines. This role ensures efficient information flow, supports key strategies and initiatives, and facilitates the smooth operation of daily activities across departments. The coordinator is a liaison among leadership, staff, and external partners and supports organizational goals.

Manage calendars, schedule meetings, coordinate travel arrangements, and prepare meeting agendas and minutes for leadership teams. Coordinate necessary signatures for approvals and maintain confidential files and data. Answer multi-line telephones, screen calls, and direct inquiries appropriately. Assist with planning, implementation, and tracking of projects and initiatives, including monitoring timelines and following up on action items. Support various programs, committees, and special events, including logistics, budgeting, and presentations. Collect, compile, and analyze data related to service line performance, patient volumes, and assigned activities; prepare reports and presentations for leadership. Serve as a point of contact for internal and external stakeholders. Draft and edit correspondence, memos, and other documents on behalf of the leadership team. Act as a resource for leaders, physicians, and staff regarding procedures, policies, and technical assistance. Assist with budget tracking, expense reports, and ordering supplies. Monitor invoices and expenses, ensuring resources are allocated efficiently. May assist with work across departmental lines to meet organizational needs. May represent departments in delegated committees and meetings. Facilitate and coordinate bi-weekly payroll review and authorizations for assigned staff and departments. Coordinate logistics for meetings, workshops, conferences, and outreach events. Develop plans, coordinate with the direct supervisor on budgets, and arrange for speakers and continuing education credits. Prepare and control records, statistics, and reports regarding business operations. Maintain databases and spreadsheets for compiling reports and project coordination. Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Minimum High School or GED Preferred 2 Year Associate's Degree in related field One (1) year of progressive experience coordinating activities and information/data maintenance, preferably in a healthcare setting. Prior experience must include interactive responsibilities with staff and public and the ability to work collaboratively with diverse teams and leadership. Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability.