Logistics Customer Service Representative (Overnight)
$22 - $25 per hourROCS
Job Description
Job Description
Why You Want to Work Here:
Join a fast-paced logistics team specializing in high-profile, direct-to-patient shipments. This is a great opportunity for someone with logistics experience who thrives under pressure, enjoys solving problems, and wants to work in a hands-on, mission-critical environment.
Responsibilities:
Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.
Monitor and track time-sensitive, high-value shipments from origin to delivery.
Resolve delivery issues quickly and professionally in coordination with internal teams.
Maintain accurate documentation and case notes in the system.
Communicate effectively with clients, drivers, and third-party vendors.
Handle multiple systems and screens while managing incoming requests.
Work cross-functionally with operations to ensure service quality and compliance.
Requirements:
2–3 years of experience in logistics, freight, shipping, or supply chain customer service.
Proven ability to manage high-pressure situations with urgency and professionalism.
Strong multitasking and organizational skills.
Comfortable with non-traditional hours and weekend coverage.
Excellent communication and problem-solving skills.
Miami Lakes, FL
$22-25/hr + Benefits
Vacancy posted 2 days ago
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