Shipping & Office Assistant

Job Description

Job Description

Shipping & Office Assistant

We are looking for a reliable, organized, and detail-oriented Assistant to manage our daily shipping operations while providing administrative and invoicing support. Main responsibilities include but are not limited to: monitoring shipments through delivery, preparing shipping estimates, invoicing customers, and following up on outstanding payments.

Key Responsibilities

• Process and coordinate daily shipments
• Prepare shipping labels, documentation, and related paperwork
• Track all shipments from pickup through final delivery
• Monitor tracking information and follow up on delays, exceptions, or delivery issues
• Communicate with carriers regarding shipment status, delivery issues, claims, and other concerns
• Provide customers with tracking information and shipping updates as needed
• Prepare shipping estimates and quotes for customers
• Maintain accurate and organized shipping records
• Coordinate with internal teams to ensure orders are shipped accurately and on schedule
• Prepare and send customer invoices accurately and in a timely manner
• Send payment links and provide customers with payment options
• Monitor outstanding invoices and follow up professionally with customers regarding past-due balances
• Communicate with customers regarding invoice questions, payment status, and account balances
• Maintain accurate records of invoices, payments, and outstanding balances
• Assist with general office and administrative tasks as needed
• Provide support to the sales and customer service teams when needed

Qualifications

• Previous shipping, logistics, invoicing, accounts receivable, or administrative experience preferred
• Strong organizational skills and attention to detail
• Comfortable using computers, Microsoft Office, shipping software, and tracking systems
• Strong communication and customer service skills
• Ability to manage multiple tasks and follow through on outstanding items
• Professional and courteous when communicating with customers regarding payments
• Reliable, dependable, and able to work independently
• Experience with UPS, FedEx, USPS, ShipStation, or similar platforms is a plus

The ideal candidate is organized, dependable, and proactive, with the ability to manage shipping responsibilities while keeping invoices, payments, and office tasks organized and up to date.

We are a Miami-based metal fabrication and laser cutting company proudly committed to producing quality American-made products. Serving contractors, resellers, and direct customers, we specialize in precision sheet metal solutions including stainless steel roof flashings and structural metal components.
With a fast-paced and team-oriented environment, we value employees who are dependable, detail-oriented, and proactive. Every role in our company makes a real impact, and we believe in recognizing hard work, encouraging growth, and building lasting success together.

Company Description

We are a Miami-based metal fabrication and laser cutting company proudly committed to producing quality American-made products. Serving contractors, resellers, and direct customers, we specialize in precision sheet metal solutions including stainless steel roof flashings and structural metal components.\r\nWith a fast-paced and team-oriented environment, we value employees who are dependable, detail-oriented, and proactive. Every role in our company makes a real impact, and we believe in recognizing hard work, encouraging growth, and building lasting success together.