Service Technician

Service Technician

Forever Ft Lauderdale - Ft Lauderdale, FL 33334

Job Summary

Pico Propane, a Meritum Energy Holdings company in Fort Lauderdale, FL, is seeking a Service Technician with a CDL. The Service Technician is responsible for the installation, repair, and maintenance of propane equipment and tanks, and assists with propane deliveries as needed, with a key focus on customer satisfaction.

The ideal candidate enjoys variety in the workday, has a passion for customer service, and wants to be part of building a local business. Success in this role requires excellent communication skills, a positive attitude in the face of challenges, and the ability to follow through on solutions. Above all else, personal safety and the safety of our customers must take the highest priority.

Duties/Responsibilities:

• Travels to customers' homes and places of business
• Assists with propane deliveries, including cylinder deliveries, to residential and commercial customers as needed
• Performs DOT pre-trip and post-trip vehicle inspections and maintains accurate service and delivery records
• Prepares, stages, and installs tanks, regulators, and gas lines for new customers
• Diagnoses and repairs propane equipment such as water heaters, pool heaters, generators, ranges, dryers, and other LP appliances
• Conducts site surveys and recommends where tanks and equipment should be placed
• Troubleshoots problems with existing equipment
• Performs leak checks and pressure tests on new and existing systems, including out-of-gas and interruption-of-service procedures
• Provides customers with verbal and written operating instructions for new equipment, including how to recognize and respond to a gas leak
• Maintains tools and equipment and leaves every job site clean
• Records and maintains stock levels
• Performs routine maintenance on the work vehicle
• Participates in an on-call rotation for after-hours and emergency service calls

Qualifications

Required Skills/Abilities:

• Experience in propane or gas equipment service and installation; propane delivery experience is a plus
• Working knowledge of propane (LP) systems
• Willingness to learn and grow
• Ability to solve problems and repair equipment on site
• Proficient in using a tablet or mobile device for work orders and delivery tickets, and GPS to navigate to customer locations
• Customer service oriented, with strong communication skills

Education, Certification, Licenses Required:

• High school diploma or equivalent required
• CDL Class A or B required; Hazmat (H) and Tanker (N) endorsements preferred
• Must have a valid driver's license with a clean driving record
• Ability to obtain Florida LP gas certification
• Propane Education & Research Council (PERC) CETP certification in Delivery, Tank Setting, Appliance Connection, or Service Technician preferred

Physical Requirements:

• Position requires the ability to stand, walk, stoop, kneel, and crouch for extended periods; frequently lift and carry up to 50 lbs.; and occasionally lift and maneuver up to 100 lbs. (e.g., cylinders) using proper equipment or assistance
• Ability to regularly climb in and out of a commercial motor vehicle, multiple times per work shift
• Good hand-eye coordination; arm, hand, and finger dexterity, including the ability to grasp; and visual acuity to operate equipment, including at night.
• Frequent sitting, reaching with hands and arms
• Ability to work in confined spaces, such as crawl spaces and attics, for extended periods
• Ability to communicate effectively with customers, coworkers, and dispatch, and to detect the odor of propane

Conditions of Employment:

• Position is subject to pre-hire DOT medical certification requirements and drug and/or alcohol testing, as well as a physical abilities test performed by a company provider. Hazmat endorsement, if held or obtained, requires a TSA background check
• Must pass pre-employment screening and background check

Work Environment:

• Position may require working evening hours and weekends as needed
• Work is normally performed outside, where exposure to extreme heat, humidity, rain, fumes, airborne particles, and gases is common