Technical Support Engineer

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud‑managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. What You’ll Do Full‑stack troubleshooting of the entire Verkada platform, including network, hardware, software, and electrical issues Provide best‑practice design, installation, and configuration expertise to enterprise customers Communicate technical matters to customers both orally and in writing Own customer issues from creation to resolution Collaborate with Engineering and Product teams to test new products and identify bugs Write technical knowledge‑base articles and whitepapers Stay up to date on the latest products and industry technologies Build tools and processes that will scale What You Bring Bachelor’s or Master’s degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus Ability to communicate complex technical matters both orally and in writing Demonstrated problem‑solving skills and attention to detail Ability to work within a team environment Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+ Willing and able to work on‑site in San Mateo 5 days per week Employee Benefits Healthcare programs tailored to meet personal health and financial well‑being needs; premiums 100% covered for employees under at least one plan and 80% for family premiums under all plans Nationwide medical, vision, and dental coverage Health Savings Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax‑saving options Expanded mental health support Paid parental leave policy & fertility benefits Time off to relax and recharge through paid holidays, firmwide extended holidays, flexible PTO, and personal sick time Fertility stipend Wellness/fitness benefits Healthy lunches provided daily Additional Information We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa. Pay Disclosure Estimated Hourly Pay Range: $48 - $54 USD As set forth in Verkada’s Equal Employment Opportunity policy, we do not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. #J-18808-Ljbffr