IT Help Desk Technician

Who We Are Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners. About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience. Responsibilities Maintain hardware inventory and manage device repairs Manage IT tickets in a timely manner to meet SLAs Research new technology and tools and share those findings with the team Communicate clearly and effectively with all members of our team Successful candidates will have Google Workspace admin experience. Ubiquiti/Meraki hardware and software experience is an asset WiFi and Networking experience is an asset IT System Administrator technical degree/background is an asset Experience with tools such as JIRA, Confluence Experience with the following platforms: MacOS, iOS, Android. Experience with Kandji or other MDM platform Experience with SoC2/IT Audit processes an asset Perks and Benefits Comprehensive Health & Wellness Benefits Package Socials, Outings & Retreats Retirement Planning Parental Leave Program Culture of Learning & Development Service Recognition Programs Bonus Points: Have you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have! Konrad Group is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation. The estimated compensation for this position is $60,000 to $80,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.