Information Technology Help Desk Technician

Information Technology Help Desk Technician This range is provided by Techworks Consulting, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $67,000.00/yr - $72,000.00/yr Are you ready to join an award-winning MSP recognized as one of the best places to work? Techworks Consulting is seeking a talented and driven Level 2 Service Technician to troubleshoot clients' technical issues and present solutions in an easy to follow manner. If you thrive in a dynamic, hands‑on environment, this on‑site role in the Bronx, NYC could be the perfect opportunity for you! We’ll Provide: Robust benefits package including health insurance, dental, 401K, PTO, and holidays Salary range of $67,000-$72,000 Opportunities for continued growth and learning Great company culture supported by strong core values What You'll Do: Answer service desk phone calls directly from clients Perform in‑house technical service and preparation on new equipment deployments Utilize remote assist tools to take control of users’ PCs to assist with issues Skills You'll Need: Ability to attend initial training in Ronkonkoma, NY for 30 days Strong PC troubleshooting skills including but not limited to: logon issues, email issues, printing issues, network connectivity issues, etc Working knowledge of Active Directory and troubleshooting common issues in a business domain environment Knowledge of IT Services and ability to answer technical questions from clients Ability to be punctual and reliable, and demonstrate professionalism at all times Strong customer service and communication skills Must be able to work well independently, with a team, and across departments Strong organization skills including detailed time entry and documentation Ready to Apply? Quick apply with your resume here Get a head start on our application and aptitude testing process here: Seniority level: Associate Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Techworks Consulting, Inc. by 2x. Get notified about new Information Technology Help Desk Technician jobs in Bronx, NY . #J-18808-Ljbffr Techworks Consulting