Technical Support Representative

Empowering Our TeamAt Barts Electric, our core belief is in nurturing the growth and development of our employees throughout their careers. As a merit shop, we prioritize advancement opportunities based on performance and dedication. We excel in delivering top-notch electrical services, supported by our skilled and motivated team. We recognize and reward hard work, ensuring that your contributions are always valued. Elevate your career with Barts Electric!Leading the IndustryBarts Electric is a leader in electrical and energy services, driving industry change through investments in technology, strategic project consulting, and process engineering. Our focus on productivity, value, and safety sets us apart. We continually invest in our merit-based employees' skills, leadership, and career development, fostering innovation and growth.Advance Your Career with UsTake advantage of our industry-leading training and leadership development programs to build your career path. We prioritize your safety, maintaining a safety rating that surpasses industry averages.We Build Each OtherOur "We Build Each Other" mentality puts you in the spotlight. Joining Barts Electric means taking control of your career. Our career development and continued education programs offer numerous opportunities for success.Exceptional Career GrowthWe are committed to the growth of our team members. At Barts Electric, you'll benefit from ongoing training programs, certification courses, and diverse project opportunities, ensuring continuous learning and career advancement.Safety CultureYour safety is our top priority. We uphold strict safety protocols and provide regular training to ensure the well-being of our team on every job site. Our proactive safety approach has earned us a stellar record and the trust of our employees and clients.Community and BelongingAt Barts Electric, you're more than an employee; your part of a family. We host team-building events, community service activities, and employee recognition programs that foster a sense of belonging and camaraderie among our staff.Job SummaryProvides front-line technical assistance to customers and internal teams by diagnosing issues, delivering solutions, and ensuring a high-quality service experience. Serves as the bridge between users and technical teams, resolving product, system, or service problems efficiently while documenting interactions and identifying recurring trends.Duties/ResponsibilitiesServe as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system.Troubleshoot basic hardware, software, network, and system issues using established procedures and knowledge base resources.Document all support interactions, troubleshooting steps, and resolutions accurately within the ticketing system.Install, configure, and maintain standard desktop software, applications, and peripheral devices.Assist with user account setup, password resets, access permissions, and system onboarding tasks.Provide clear, step-by-step guidance to users with varying levels of technical proficiency.Monitor system alerts and service queues to ensure timely response and resolution.Follow IT policies, security procedures, and data protection standards.Contribute to knowledge base documentation by identifying recurring issues and documenting solutions.Support equipment inventory tracking and basic asset management activities.Perform other related duties as assigned.Required Skills/AbilitiesExcellent verbal and written communication skills.Excellent interpersonal and customer service skills.Strong analytical and problem-solving skills.Strong understanding of computer hardware and software systems.Excellent time management skills.Ability to prioritize tasks and to delegate them when appropriate.Proficient with Microsoft Office Suite or related software.Ability to explain technical issues to technical and nontechnical employees and customers.Proficient with or the ability to quickly learn an array of computer hardware and software.Education and ExperienceBachelor's degree in Computer Science or related field, or equivalent experience, preferred.Physical RequirementsProlonged periods sitting at a desk and working on a computer.Must be able to lift up to 50 pounds at times.