Training & Development Manager

Responsible for the design, development, coordination and delivery of training programs for both management and staff. Primary areas of focus includes guest service/hospitality, leadership development, new employee orientation/onboarding, and compliance. Evaluate effectiveness of training programs and evolve training as appropriate to maximize effectiveness. Lead staff of 1-2 Trainers. This position will require regular, frequent travel to all of Elite Casino Resorts properties. Essential Functions Provide exceptional guest service to all internal and external customers. Design training programs utilizing best practices in adult learning theory utilizing a variety of instructional techniques and formats and ensuring content is based on current research and best practices. Design and facilitate training programs to help develop all levels of staff, to include guest service skills, management/leadership development, and department-specific training needs. Create training delivery methods that balance the needs/learning styles of participants with the demands of the business and work environment, to include classroom, virtual, computer-based/online or blended. Provide leadership and oversight to enable successful daily operations of the department, to include delegating and assigning work. Responsible for leading and managing a team of 1-2 Trainers, to include hiring, onboarding, training, setting performance expectations, conducting evaluations, coaching, and managing employee performance/conduct concerns as needed. Responsible for motivating and mentoring staff, promoting collaboration and teamwork, with the goal of fostering a team-first culture that best enables the success of both the individual and team. Responsible for staff scheduling to ensure adequate coverage based on business needs, managing time-off requests, and timely review/approval of payroll to ensure accurate pay of each team member. Effectively facilitate in-person training programs for management and staff to include both small and large group settings, to include topics for which the trainer is not a subject matter expert. Evaluate training needs of company/departments and recommend curriculum to meet that need. Analyze success of training and modify methods to improve success. Provide feedback to management and staff. Partner with property HR Directors to support the corporate training processes, to include coordination of corporate training programs, new hire orientation, and consultation on site-specific training needs. Travel to other ECR properties on a regular basis to deliver corporate training curriculum. Create, monitor, and revise the new hire orientation and onboarding programs as needed to ensure they are meeting the needs of our new hires and the organization. Coordinate any externally provided training, working with vendors on all training content and logistics. Maintain records of all training activities and calendars; partner with property HR to ensure training participation is tracked and monitored appropriately. Keep current on training best practices through affiliated professional organizations and continuing education seminars and workshops. Required Bachelor’s degree, or equivalent in related work experience. Minimum of 2 years of experience managing/leading others, preferably in a training capacity. Minimum of 2 years of experience facilitating group training Minimum of 2 years of experience in creating group training programs, preferably at the supervisor/manager level, to include application of adult learning principles. Minimum of 1 year of prior experience creating successful on-line and/or blended training programs. Prior experience utilizing training applications, such as MS PowerPoint, and spreadsheet applications, such as MS Excel. Must have demonstrated proficiency in organizational skills. Must have demonstrated excellent written and verbal communication skills, including public/group speaking. Must be able to work a flexible schedule to deliver training to a 24/7/365 work environment, to include frequent travel to other ECR properties. Schedule Full-time to include: days, night, weekends and holidays $65k-$85k/year and 80 hours of Paid Time Off upon hire Riverside Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law. #J-18808-Ljbffr Riverside-Casino-