Guest Service Agent

Join Our Team at Wag Hotels

We are urgently seeking hard-working, self-motivated, and passionate dog lovers to join our professional behind-the-scenes squad!! Our Operations Department has two different positions available:

As a Guest Services associate, you will be part of our back-of-house department and responsible for providing the highest quality of care to all our four-legged guests! Using a combination state-of-the-art equipment and eco-friendly chemicals, you will be responsible for maintaining industry-leading cleaning and sanitizing standards. Additionally, you will ensure all our guests receive meals, medications, exercise, and love!

In joining our team, you will receive on-the-job, ultramodern training in dog body language, pack behavior, social group management, and safe handling protocols. We offer a friendly, welcoming, work environment and a strong team of dedicated canine lovers! We are requiring reliable individuals that have a positive attitude, good work ethic, and a willingness to roll up their sleeves and get dirty!

Both positions are entry-level, with opportunities for growth! They require comfort with all sizes and breeds of dogs, as well as comfort in managing large playgroups. You will be working very hands-on; supervising social groups, providing enrichment, monitoring play styles and interactions, cleaning, record keeping, and completing health checks (checking over body, ears, gums, paws, etc.).

The positions are physically demanding and require you to be on your feet for long periods of time. A successful candidate will be a significant canine lover, pay excellent attention to detail, set and maintain high standards for sanitation and cleanliness, have the exceptional ability to multitask, time manage, and adapt to change.

Part-time Employee Benefits Include:

- Free daycare for your dog after your first 30 days

- Two weeks of free boarding for your dog or cat (during non-peak periods)

- 30% discount on all retail

- Health Benefits through 'Lemonaid'

- Retirement Savings Program through CalSavers

- Paid sick leave

Full-Time Benefits:

• Health, dental, vision, and life insurance through the company's plan.
• Ability to participate in CalSavers Retirement Savings Program through the Company after 30 days.
• Accrue paid vacation time.
• 40 hours of sick time annually.
• Free daycare for your pet after your first 30 days.
• Two weeks of free boarding for your dog or cat (during non-peak periods).
• 30% discount on all retail.

Required Qualifications:

- Must be at least 18 years of age!

- High School Diploma or equivalent

- Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays).

- Computer literacy (Word, Excel, email, etc)

- Ability to lift 50 lbs

- Comfortable handling dogs and cats of all sizes, breeds, and personality types

- Experience working or volunteering in either kennel, shelter, rescue, or veterinary facility is preferred

Wag Hotels is the ultimate boarding and daycare resort for dogs and cats a one-stop shop for boarding, daycare, grooming, training, and all your other pet spoiling needs. Our state-of-the-art facilities use a science-based approach in all eco-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents!

Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Types: Full-time, Part-time

Pay: From $18.20 per hour

COVID-19 considerations: To keep our associates and clients as safe as possible we are providing masks, gloves, and hand sanitizer to our employees. We require a temperature check and self-evaluation form to be filled out by employees at the start of each shift.