Patient Access Representative

Patient Access Representative

The Patient Access Representative is responsible for providing exceptional customer service and efficient patient registration services for Shriners Hospitals for Children. This role ensures accurate collection of demographic and insurance information, facilitates patient flow, and upholds the hospital's commitment to compassionate care.

Key Responsibilities

• Answer incoming calls into the main operator line of the facility
• Greets and directs patients/families presenting for appointments and treatment
• Accurately enters and updates patient information into the computer system
• Enters and updates patient's insurance information
• Performs check-in of patients who arrive for scheduled appointments or admissions
• Prepares and secures signatures on required treatment and billing authorization forms
• Scans necessary documents into the EHR system
• Verifies insurance coverage for all patients receiving services

Required Qualifications

• High School diploma

Preferred Qualifications

• Bilingual
• 1 year experience in scheduling and registration
• 1 year receptionist/switchboard experience

Compensation is determined based on years of relevant experience and departmental equity.