Reservations Agent

The Hollywood Roosevelt Hotel

Job Description

Reservations Agent

Job Description

Reservations Agent-The Hollywood Roosevelt

The Hollywood Roosevelt is an iconic, historic hotel located in the heart of Hollywood. Known for our stylish atmosphere and exceptional service, we deliver memorable experiences to every guest. We pride ourselves on excellence in hospitality and creating a welcoming environment for all.

Position Overview:
We are seeking a detail-oriented, friendly, and professional Reservationist to join our team. This role is essential in ensuring a smooth booking experience for our guests and supporting the overall operations of the hotel.

What You'll Do

Reservationist you will be the welcoming voice of The Hollywood Roosevelt, delivering outstanding service over the phone
Assist guests with reservations, changes, and special requests with accuracy and care
Share knowledge of room types, hotel amenities, dining outlets, events, and local attractions
Communicate guest needs clearly with hotel departments to ensure a seamless experience
Use upselling techniques to enhance guest stays and maximize revenue
Handle guest concerns calmly, professionally, and efficiently
Maintain confidentiality, organization, and attention to detail in a fast-paced environment

What we are looking for

A passion for customer service and hospitality
Strong communication skills and a professional phone presence
Ability to problem-solve and manage challenging situations with confidence
Attention to detail and strong organizational skills
Dependability, adaptability, and a team-first mindset
Customer service experience required; hospitality experience preferred

Why The Hollywood Roosevelt

You'll work in a dynamic, supportive environment where teamwork, respect, and guest experience come first. We value reliability, professionalism, and a positive attitude. Be part of an iconic hotel legacy and contribute to unforgettable guest experiences.

Apply Now and join the team at The Hollywood Roosevelt !

Apply

Vacancy posted 21 days ago

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