System/Network Operations Manager

Job Title: System/Network Operations Manager
Location: 5 days per week onsite in Rosslyn, VA (Right next to Rosslyn Metro)
Clearance Required: US Citizen with active Top Secret clearance
Job Type: Direct Hire

Top Skills
Bachelors' Degree
Microsoft Systems Experience (ideally someone who was a Systems and Network Admin who transitioned into a Manager)
Strong knowledge of VMware
Active Directory
NIST and RMF

Education and Experience:
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field from an accredited college or university, or equivalent work experience.
10+ years of experience in Desktop / Client Server Engineering, system administration, or a related IT infrastructure discipline.
3+ years of experience in a management or team lead role overseeing system engineers and/or system administrators.







Required Skills and Competencies:
Top Secret security clearance is required with the ability to acquire an SCI.
Microsoft Certified Solutions Expert (MCSE) 2012/2016/2019 or modern equivalent (e.g., Microsoft Certified: Windows Server Hybrid Administrator Associate).
CompTIA Security+ CE or Systems Security Certified Practitioner (SSCP).
ITIL v3 Foundation certification.
Exceptional communication skills in English both written and oral with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization.
Demonstrated ability to lead, mentor, and direct a team of technical professionals in a dynamic, mission-driven environment.
Extensive hands-on experience with Windows Server environments (2012/2016/2019/2022), including provisioning, configuration, maintenance, and troubleshooting.
Strong experience with VMware vSphere, VMware Horizon, and Virtual Desktop Infrastructure (VDI) technologies.
Proficiency in Active Directory domain administration, including Group Policy, DNS, DHCP, and user/group management.
Solid understanding of ITSM principles and service support functions including incident management, problem management, change management, configuration management, release management, and account management.
Experience supporting NIST Risk Management Framework (RMF) activities including the creation and maintenance of security documentation, compliance artifacts, and continuous monitoring activities in support of ATO processes.
Experience maintaining and supporting enterprise architecture frameworks and contributing to planning, documentation, and monitoring of enterprise IT infrastructure.
Familiarity with data analytics concepts and the ability to support the development of dashboards and reporting solutions that provide predictive and operational insights for organizational leadership.
Experience providing VIP and executive-level technical support in a professional, responsive, and discreet manner.
Strong problem-solving and analytical skills with the ability to perform root cause analysis and drive resolution of complex technical issues.

Thanks and Regards,
Murali Sharma
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