Banking Central Operations,Back-Office Operations Specialist
$25 - $35 per hourWorkway, Inc.
We are a professional staffing firm working with organizations across the country to place exceptional candidates. Currently we have a BANKING CENTRAL OPERATIONS BACK-OFFICE SPECIALIST opportunity with our c lient-Bank specializing in commercial and business banking providing tailored financial solutions to companies and entrepreneurs in specialized industries.
The BANKING CENTRAL OPERATIONS BACK-OFFICE SPECIALIST is responsible for the specific duties listed below. Your specific duties will include:- Process returned deposits returned checks deposit corrections adjustments unposted items and routine exception items.
- Review in-clearing checks and process ACH exceptions including returns and International ACH Transactions (IATs).
- Research discrepancies document actions taken and route complex or higher-risk exceptions for escalated review.
- Prepare and transmit customer wire transfers.
- Maintain accurate records and complete assigned queue work within established deadlines and service-level agreements (SLAs).
- Handle customer inquiries via email and respond to internal requests across phone email and approved channels.
- Assist branches with monthly operational certifications including dormant accounts key inventory internal check reviews and alarm testing.
- Perform routine account maintenance and support fellow team members as needed.
Required qualifications for the position include:
- High school diploma or equivalent.
- Three years of experience in bank or credit union central operations deposit services or related back-office functions.
- Working knowledge of deposit account processing customer identification requirements (CIP/KYC) and operational controls.
- Experience with OFAC screening and related compliance procedures.
- Strong attention to detail with the ability to manage competing priorities and time-sensitive queues.
- Sound judgment with the ability to identify unusual activity adhere to escalation protocols and protect confidential information.
- Strong written and verbal communication skills paired with a service-oriented mindset.
- Proficiency in learning and navigating multiple core banking systems.
- Demonstrated ability to work independently collaborate cross-functionally and adapt smoothly as priorities shift.
Required Experience:
IC
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