Maintenance

JOB RESPONSIBILITIES: Provide professional, friendly, and attentive service to guests and react to guests within brand standards using kindness, empathy, compassion, and respect Responsible for resolving minor maintenance issues reported by the front desk, housekeeping, and management within 10-12 hours Contact and facilitate repairs and projects outsourced to a third party as instructed by the General Manager Ensure the Pool Facility, Fire Suppression, and Chemical Storage comply with Health, Fire, Life, and Safety standards per Local and State ordinance Conduct Guestroom Preventative Maintenance, track and record maintenance associated with Fire, Life, and Safety, and monitor hotel utilities using the Daily Maintenance Log Maintain clean and neat conditions of the hotel's exterior, interior, and common areas Maintain good labeling and storage standards of all maintenance-related chemicals Demonstrate a positive and respectful attitude to coworkers, vendors, and guests while maintaining a clean and neat look and appearance Conduct weekly/monthly/quarterly inventories of maintenance storage areas and equipment, order supplies as needed; notify the General Manager of significant deficiencies and needs Reacts and takes the lead in emergency repairs of any kind regarding equipment breakdown, seeks methods for completing repairs, and accomplishes the same within the maintenance techs technical capabilities React to guests within brand standards using kindness, empathy, compassion, and respect. Responsible for being considered essential personnel during emergencies (during and after hours) and/or inclement weather, and is required to report or remain at the hotel until released by a supervisor Complies with attendance and call-off policies and procedures Responsible for willingly taking on special projects or assignments outside of regular duties Comply with the rules dictated in the Employee Handbook.QUALIFICATIONS: To perform this job successfully, the employee must: Perform each job duty and responsibility Be a team player with a positive attitude toward vendors, coworkers, and guestsHave excellent communication skills Strong time management, organizational, interpersonal, and problem-solving abilities Highly responsible & reliable Ability to work cohesively as part of a team Ability to pass a background check Maintain a professional and neat look and demeanorLANGUAGE ABILITY: Must read and interpret documents like hotel rules and protocols, health department standards, operation manuals, safety standards, maintenance instructions, and board assignments. The employee must also accurately read and interpret guest messages to provide an optimal response.MATH ABILITY: Ability to add and subtract two-digit numbers and to multiply and divide by 10s and 100s. Conduct percentage calculations and adjustments up to three digits. Able to perform these duties using American units of measurement for weight, distance, and volume.REASONING ABILITY Ability to apply common sense to carry out detailed but uninvolved written or oral instructions. Handle guest complaints in a timely and professional manner. Find creative resolutions to otherwise indirect concerns. EDUCATION: High school or General Education Degree (GED), or one to two years of related experience and/or training; or an equivalent combination of experience and educationPHYSICAL DEMANDS The physical demands described here represent those an employee encounters while performing the essential functions of this JOB. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. While performing this job, the employee must regularly stand, walk, use hands, reach with hands and arms, and talk or hear. The employee must frequently stoop, kneel, crouch, crawl, taste, or smell. The employee is occasionally required to sit, climb, or balance. The employee must lift and or move up to 250 pounds. Seek assistance from management and peers when moving heavy items to and from the second floor to ensure it's done safely and mindfully.WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to ensure that individuals with disabilities can perform the essential functions of the job. While performing the duties of this job, employees are occasionally exposed to bloodborne pathogens and biological matter. The employee may encounter dissatisfied or angry guests, where de-escalation techniques may be necessary. In such cases, the employee must remain professional and composed, despite the guest's frustration.
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