Room Attendant

Job Description

Job Description

Job Title: Room Attendant

Location: Cincinnati, OH
Job Type: Full-time
Reports To: Director of Guest Experience, Housekeeping Manager

An Invitation to Excellence in Hospitality:

We are seeking to appoint a Guest Environment Expert to our distinguished hospitality team in Cincinnati. This position, traditionally known as a Room Attendant, is foundational to our property's operational success and paramount to upholding our brand's promise of superior guest satisfaction. The individual in this role is the principal architect of the guest's first impression and lasting comfort, directly influencing their overall experience through meticulous attention to detail and an unwavering commitment to excellence.

This is more than a cleaning position; it is an opportunity to contribute to a culture of service and to be a key player in a system that celebrates and rewards precision, dedication, and pride in one's work. We are looking for a professional who understands that the art of hospitality lies in the flawless execution of details.

Key Responsibilities:

The Guest Environment Expert is tasked with the systematic preparation and maintenance of our guest accommodations to the most exacting standards of cleanliness and order.

• Environmental Execution: Implement comprehensive cleaning protocols, including sanitizing surfaces, vacuuming, mopping, and linen replacement, to meet and exceed established health and safety benchmarks.
• Amenity & Asset Management: Ensure precise replenishment of guest room amenities and supplies. Conduct diligent inspections for maintenance requirements or potential safety hazards, and formally report findings to engineering and management through established channels.
• Guest-Centric Response: Address and fulfill guest requests with professionalism and efficiency, serving as the direct point of contact to enhance their in-room experience.
• Procedural Integrity: Adhere with precision to all operational procedures, including those for lost and found articles, key control, and the safe handling of cleaning agents, ensuring a secure environment for both guests and colleagues.
• Team Collaboration: Function as an integral part of the larger operations team, collaborating with peers and leadership to ensure a seamless and positive guest journey from arrival to departure.

Professional Attributes:

We are looking for candidates who demonstrate a strong potential for success through the following qualifications:

• Professional Experience: Previous experience in a housekeeping or custodial role within a high-standard hospitality or healthcare environment is highly advantageous. However, we are committed to investing in training for candidates who demonstrate high potential and a strong work ethic.
• Physical Dexterity: The role is physically active and requires the ability to stand, lift, push, and pull up to 30 pounds for extended periods. It involves frequent bending, reaching, and repetitive motions.
• Acute Detail Orientation: A superior capacity for detail is non-negotiable. The ideal candidate will possess a discerning eye for the subtle elements that elevate a space from clean to immaculate.
• Professional Reliability: Punctuality and consistent attendance are fundamental indicators of professional commitment and are essential for effective team synergy.
• Scheduling Flexibility: Must be available to work a flexible schedule, including weekends and public holidays, in alignment with the operational demands of the hospitality sector.

Compensation, Benefits & Professional Development:

Our organization is committed to attracting and retaining top-tier talent. Our compensation and benefits structure is designed to be competitive and to reward our team members' significant contributions.

• Competitive Compensation: An attractive hourly wage that stands competitively within the Cincinnati hospitality market.
• Comprehensive Benefits: Access to a robust benefits package, including health, dental, and vision insurance for eligible full-time associates.
• Work-Life Integration: Generous paid time off (PTO) and holiday pay policies.
• Exclusive Perks: Significant employee discounts on hotel stays and dining across our portfolio—a benefit that extends to your friends and family.
• Career Trajectory: This role is a strategic entry point into a career with our organization. We have a proven track record of promoting from within and offer structured pathways for advancement into leadership and specialized roles for high-performing individuals.

We invite you to submit an application if you are a dedicated professional who is motivated by the impact of a pristine environment on the human experience. Join us in setting the standard for hospitality in Cincinnati.

Equal Employment Opportunity Statement:

We are committed to fostering a diverse, inclusive, and equitable workplace that reflects the vibrant communities we serve. In alignment with federal law and the laws of North and South Carolina, we proudly maintain a policy of equal employment opportunity for all individuals.

Our commitment extends to all aspects of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.

Join us and lead our team to new heights in the hospitality staffing industry. If you're ready to innovate and drive success, we want to hear from you!