Snowflake AI Support Engineer

A Series C company who create AI-powered tools to development teams at thousands of enterprises, from startups to Fortune 500 companies. Due to the complexity of enterprise tasks and environments, combined with the rapid evolution of the product itself, customer issues may arise that would reduce adoption and value if not addressed rapidly. Responsibilities Serve as the first line of response to any customer issues, including misuse of the software, deployment errors, or bugs in the underlying software. Root cause, reproduce, and respond to any type of issue using AI and computer science knowledge. Define processes and build automations to streamline the support function. Escalate unresolved issues to the appropriate stakeholders (deployed engineering, field IT, or enterprise engineering), track resolution, and educate customers on the solution. Document learnings about failure modes across use and deployment and distribute that knowledge to end customers and internal engineering teams. Test each release across a range of IDEs, programming languages, and modalities, and use CS and AI skills to automate parts of the QA process. Qualifications 2+ years working in a technical role. Bachelor's or higher degree in Computer Science, Software Engineering, or a related field. Knowledge of distributed computing, containerization, and orchestration technologies such as Docker and Kubernetes. Proficiency in programming languages such as Python, Java, or Go. Strong organizational skills and customer friendliness. Strong problem‑solving skills and the ability to work in a fast‑paced, dynamic startup environment. Passion for artificial intelligence and large language models. Hands‑on experience with AI and related technologies is a plus but not required. #J-18808-Ljbffr Next Ventures