Manager, Revenue Operations

About the Opportunity We are executing a commercial transformation in our EHS & ESG business unit which sells complex solutions to Fortune 500 companies navigating environmental reporting, process safety, and operational risk. This role owns the Pipeline to Renewals domain: the processes, tools, and governance that spans opportunity management, forecasting inputs, pricing and quoting, approval workflows, order handoff, and end-to-end renewals process ownership. Two strategic imperatives make this role uniquely high impact right now. First, we are in the early stages of optimizing our forecasting process and need dedicated ownership to drive adoption and accuracy. Second, we are transitioning our product strategy from point solution sales to an integrated platform with AI orchestration a shift that has direct implications for how we price, quote, and renew. If you are energized by process complexity and commercial transformation, this role is for you What You Will Own CPQ, Deal Desk & Pricing Infrastructure • Own the operational design and execution support for the Deal Desk, including quoting coordination, deal structuring support, and approval workflows, so Sales can move quickly and accurately through commercial terms. • Partner with business stakeholders to translate pricing and packaging decisions into Salesforce CPQ designing a scalable architecture that supports the company’s transition to an integrated platform model, and defining the customer migration process to move existing customers from legacy pricing to new structures. • Serve as Business Process Owner for all Pipeline-to-Booking (P2B) processes within the shared tech stack (Salesforce, Salesforce CPQ) owning process design, governance, requirement prioritization, adoption, and performance measurement, while partnering with central IT on technical delivery, and with Sales, Finance, and Business Operations to drive process adherence and successful rollout. Renewals & Revenue Protection • Own continuous improvement of the renewals process, transforming it from manual and fragmented to streamlined and automated where possible implementing amendment-based processing, contract consolidation, and proactive workflows that reduce friction and protect incremental revenue and AI executed capabilities where possible. • Connect renewals to account hierarchies, contact roles, and decision-maker records in Salesforce to eliminate blind spots at critical renewal moments. Pipeline Governance & Forecast Enablement • Refine and govern the opportunity management process stage definitions, gating criteria, CRM field standards, revenue type classification, and closed-lost taxonomy building on existing frameworks and closing gaps. • Own forecast operating model and enablement: drive adoption of the forecasting process, improve accuracy by incorporating deal health signals and risk factors, and build the cadence and data hygiene that gives Sales leadership confidence in the number. • Support redefinition/expansion of the opportunity management process against evolving product strategy and GTM motions AI, Reporting & Cross-Functional Collaboration • Actively leverage AI tools and agents to automate manual processes, surface deal health signals, and reduce administrative burden on Sales and Deal Desk with a hands-on, curious approach to emerging tools. • Own business reporting requirements and insights needs for P2B reporting, partnering with central IT on reliable reporting delivery while building ad hoc analysis to investigate deal velocity, pipeline health, forecast variance, and renewal performance, and support Sales Analysts to surface actionable insights for the Sales team • Work with the Business Operations team to drive adoption of quoting, renewal, and revenue recognition processes; collaborate with the Top of Funnel RevOps Manager on clean funnel hand-offs and with the Sales Enablement Manager on GTM motion implementation. What We’re Looking For Required • 5+ years in Revenue Operations or Sales Operations with clear ownership of pipeline management, quoting, and/or renewals in a B2B environment. • Hands-on proficiency with Salesforce CRM and Salesforce CPQ price book management, quoting workflows, and deal structuring in a business process capacity (system administration managed by central IT). • Experience owning a renewals process including automation, contract consolidation, and NRR/GRR performance management. • Proven ability to govern pipeline processes, enable forecasting adoption, and drive CRM data quality across a sales organization. • Experience supporting a Deal Desk function, including quoting support and approval workflow design. • Proven Business Process Owner in a matrixed organization influencing without authority, driving change management, and holding teams accountable. • Appetite and aptitude for AI tools and agents: hands-on experience or a clear track record of rapidly adopting emerging tools to improve operational efficiency. • Comfortable building structure in ambiguity doesn’t wait for perfect conditions to move. Preferred • Experience with Clari for forecasting and pipeline inspection. • Familiarity with ERP-to-CRM integration — understanding how ERP data flows inform CPQ configuration, revenue recognition, and financial reporting alignment. • Experience with Salesforce Revenue Cloud — an emerging platform with limited market adoption; exposure or genuine curiosity is a meaningful differentiator. • Experience managing pricing model migrations or customer transitions to new commercial structures. • Background in complex enterprise B2B with long sales cycles, mixed subscription and professional services revenue, and multi-stakeholder buying committees. • Exposure to EHS, ESG, sustainability, or industrial/process safety software markets. Why This Role, Why Now The Pipeline to Bookings domain sits at the intersection of our most urgent priorities: improving forecast reliability, enabling a product strategy shift that changes how we price and sell, and protecting the renewal revenue that funds our growth. Four RevOps roles are being hired concurrently this is a team being built, not a backfill, with executive sponsorship and a clear mandate to transform. This role is part of a newly formed Revenue Operations function within the EHS & ESG Business Unit, built to support a comprehensive commercial transformation. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $98,500.00 - $172,700.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. 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