Director of Revenue Cycle Operations with Coupa Experience

Job Description

Job Description

Director of Revenue Cycle Operations with Coupa Experience

 

My name is Bill Stevens, and I have a new full-time Director of Revenue Cycle Operations opportunity available for a major firm in Hackensack, New Jersey that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me. The work schedule will be onsite five days a week.

 

The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals.

 

Qualifications:

Bachelor's degree in Finance, Business, or related field

Ten plus years of progressive experience in financial operations with a focus on billing and AR; five plus years in a leadership capacity.

Proven success leading process improvement and systems implementation projects.

Experience within the solid waste, utilities, or route-based services industry would be a plus but is not required.

Strong leadership and team-building abilities.

Expertise in route-based or subscription billing models and customer account structures.

Proficiency with billing and financial systems (Tower, Billtrust, D365), Excel, and reporting tools.

Strong project management and change management skills.

Excellent problem-solving, communication, and cross-functional collaboration capabilities.

 

Responsibilities:

Lead, manage, and mentor a team responsible for billing operations, AR management, and cash application.

Collaborate across departments including operations, customer service, IT, and sales to align revenue processes with business goals.

Define and monitor key performance indicators (KPIs) such as DSO, billing accuracy, cycle time and cash application match rates.

Oversee timely and accurate billing for residential, commercial, roll-off, and municipal accounts.

Ensure invoices reflect proper service levels, pricing, and contract terms.

Standardize and automate billing processes to reduce errors and improve scalability.

Enforce and improve controls where necessary to ensure completeness and accuracy.

Create or leverage system capabilities to improve operational efficiencies.

Manage collections and customer outreach to ensure timely payments.

Oversee credit and collection policies and procedures.

Reduce aging receivables while maintaining strong customer relationships.

Manage Collections Strategy system modules for both task creation and prioritization.

Ensure accurate and timely posting of all customer payments from multiple sources including lockbox, ACH, credit card, and wire.

Address unapplied and misapplied cash quickly to keep accounts clean and accurate.

Support monthly close with reconciliation of AR sub-ledger to general ledger.

Lead business process improvement initiatives across billing and receivables to optimize workflow, reduce manual effort, and support growth.

Partner with IT and external vendors to evaluate, implement, and enhance financial systems (e.g., ERP, billing platforms, and AR automation tools).

Serve as project lead or stakeholder on cross-functional technology initiatives impacting the revenue cycle.

 

This position will be paying a competitive fulltime salary in the range of $150,000 to $220,000 plus a comprehensive benefits package.

 

The interview process will include an initial phone or virtual interview screening.

 

Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume.