Front Desk Lead

Join Our AoPS Academy as a Front Desk Lead! As a full‑time Front Desk Lead at our AoPS Lexington location, you will play a key role in helping our campus grow and flourish. You will support Front Desk Associates, answer phone calls and emails, warmly welcome current and prospective students and their families, and serve as the friendly face of AoPS Academy during class sessions. You will also help with campus operations by keeping inventory, tidying the facility, and assisting staff to ensure smooth operations. Responsibilities Serve as an intermediary between the Front Desk Associates and the full‑time campus team. Mentor, train, and support Front Desk Associates as a first point of contact. Assist with outreach and in‑reach events, coordinating front desk involvement. Act as campus receptionist: answer phones, respond to voicemails and pass information to staff. Warmly welcome students and families. Manage and respond to customer inquiries by phone and email. Maintain multiple calendars, schedule meetings, and keep them up‑to‑date. Use internal database to generate reports and lists, and perform data entry tasks. Provide admissions assistance with consultation requests, scheduling, and follow‑ups. Organize and prepare classroom and office supplies. Take inventory to support campus operations. Supervise students between classes. Perform light cleaning duties and tidy the facility. Assume responsibility for the organization, operation, and appearance of the lobby and front desk area. Assist staff with additional campus procedures. Other duties as assigned. Qualifications Proactive, initiative‑taking approach to problem‑solving. Deep understanding of AoPS Academy operations and culture. Commitment to supporting enrollment goals. Experience confidently interacting with customers, families, and students (elementary through high school) preferred. Strong organizational and computer skills. Excellent verbal and written communication skills with correct grammar, spelling, and English usage. Ability to establish and maintain positive working relationships with students, parents, staff, and the public. Ability to work independently and collaboratively. Flexibility to solve problems under pressure. Administrative and/or customer service experience. Proficiency with Google Workspace applications (Docs, Sheets, Calendar, etc.). Motivated to learn new technologies. Maintains customer confidentiality. Excited about our mission of motivating high‑performing students. Ability to lift up to 25 lb. Work Schedule This is an in‑person, full‑time position at our Lexington campus. As a year‑round program, the schedule includes a mix of daytime, evening, and weekend hours. Flexibility across all three is required. Monday: 10:30 AM – 7:00 PM (8 hrs, 30 min lunch) Tuesday: 10:30 AM – 7:00 PM (8 hrs, 30 min lunch) Wednesday: 10:30 AM – 7:00 PM (8 hrs, 30 min lunch) Thursday: 10:30 AM – 7:00 PM (8 hrs, 30 min lunch) Friday: 10:30 AM – 7:00 PM (8 hrs, 30 min lunch) Benefits Pay: $23.11 – $23.84 per hour for the Lexington location. Impact: Be the welcoming face of AoPS Academy and help create positive first impressions. Culture: Work with lifelong learners in advanced problem‑solving education. Medical, dental, and vision plans available. 401(k) retirement plan with company match. Paid time off and supportive leadership. About AoPS Academy A year‑round educational enrichment program. Since 1993, AoPS has prepared hundreds of thousands of students for college and career success. AoPS Academy is a program of Art of Problem Solving, offering a world‑class curriculum in math, science, and language arts for grades 1‑12. We have opened over 20 academies across the nation and continue to grow. Please note that in order to be considered for this position you must be legally authorized to work in the United States. We are unable to offer sponsorship, including STEM‑OPT and H‑1B. #J-18808-Ljbffr Art of Problem Solving