Employee Benefits Enroller

Employee Benefits Enroller

Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Seasonal Employee Benefits Enroller for our Fort Worth office.

As a benefits enroller, your primary responsibility is to explain the employer-sponsored benefits plan. This role involves answering questions to help both employers and employees identify which programs best meet their needs and guiding them through the open enrollment process.

During annual open enrollment periods, benefits enrollers assist employees in understanding and enrolling in various benefits, including health, dental, and life insurance, as well as other employer-provided benefits.

Required Skill Set

• Must have current Active Texas Life and Health insurance license
• Current Active California Life and Health Insurance License is a plus, not required
• Knowledge of employee benefits and the enrollment process
• Simplify benefits information to make it easy for employees to understand
• Manage inbound and outbound calls
• Assist with completing necessary forms or using online enrollment systems.
• Ability to navigate enrollment systems, along with medium‑to‑high technology proficiency
• Record call details accurately
• Exhibit true empathy and a genuine willingness to assist employees
• Demonstrate complete dedication and follow-through

Specific Knowledge, Skills and Abilities:

• Computer proficient
• Knowledge of employee benefits, COBRA administration and insurance
• Maintain appropriate license for advising employees on insurance products.
• Thorough knowledge of employee benefit plans and their operations.
• Good working knowledge of COBRA administration a plus.
• Ability to create, copy, edit, save & send using Word, Excel & Outlook
• Ability to type and talk at the same time and navigate through multiple screens
• Must be comfortable working in various software programs at the same time.
• Must be organized and detailed oriented, self-motivated but not afraid to ask questions.
• Needs to be comfortable working with all types of people and on multiple projects simultaneously.

Education & Experience Requirements:

• Must have current Active Texas Life and Health insurance license
• Current Active California Life and Health Insurance License is a plus, not required
• Prefer two (2) or more years of employee benefits, insurance experience, and customer service

Key Personal Qualities:

• High degree of accuracy.
• Exceptional customer service.
• Positive attitude and willingness to learn and be a part of a dynamic, fun team.
• Professional attitude and appearance.
• Be able to work calmly and manage multiple projects with competing deadlines.
• Have a flexible work style as deadlines and demands change.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Adaptable to new or changing situations and circumstances.
• Sensitive to client needs.
• High energy.

Location:

• Fort Worth, Texas
• Houston, TX
• Remote

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.