Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Manager - Franchise Customer Onboarding & Partnerships NAM

$117k - $193k
Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Manager - Franchise Customer Onboarding & Partnerships NAM

Who is Mastercard?

Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company to help others realize their greatest potential and unlock priceless opportunities.

Overview

Franchise is core to all Mastercard business. Franchise enables business growth and value, fostering interactions with customers which provides ongoing trust and confidence in the evolving payments and data driven ecosystem.

The North America (NAM) Franchise Customer Onboarding & Partnership team is seeking an experienced professional for the Manager, Franchise Customer Onboarding & Partnerships role. This individual will be a key contact for customers and internal stakeholders, supporting Specialty Merchant and Service Provider lifecycle management, Network Enablement Partner program onboarding and expansion, and Service Provider training. The Manager will also identify process improvements, enhance the customer experience, and support regional growth while ensuring consistent application of Mastercard standards across high-risk acquirer and specialty merchant activities.

About the Role:

• Manage and oversee Specialty Merchant and Service Provider lifecycle activities including registration, program participation, etc.
• Manage and oversee Network Enablement Partner “NEP” Program including the onboarding and expansion of the program.
• Act as a primary point of contact for everything related to Service Providers, NEPs, Specialty Merchants.
• Deliver comprehensive training sessions for internal and external stakeholders on Specialty Merchants and Payment Facilitator requirements to ensure compliance and operational excellence.
• Monitor ongoing compliance with Mastercard Standards.
• Engage directly with customers to address performance issues, stemming from onboarding requirements.
• Identify opportunities to improve processes, enhance the overall customer experience, and support regional growth objectives.
• Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.).

Experience & Knowledge
• Strong understanding of payment scheme rules
• Experience in Compliance or Fraud Management.
• Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants.
• Knowledge of acquirer onboarding processes, customer due diligence practices, and controls related to high-risk merchant activity.
• Demonstrated ability to partner with internal teams and external customers to resolve onboarding, compliance, and performance-related issues.
• Experience developing or delivering training materials for internal stakeholders, customers, or partners on payment network standards, program requirements, or operational processes.
• Ability to analyze transaction, registration, and program data to identify compliance gaps, process improvements, and opportunities to improve the customer experience.

Additional Requirements
• Ability to travel (15%+) within the NAM region as needed for customer engagement, training, and industry events.
• Required to be in the office 3x per week.
All About You
• Bachelor’s degree
• Prior experience in risk management and/or fraud functions
• Communication: Strong verbal and written communication skills, including delivering presentations at both business and technical levels. Ability to sell ideas and solutions effectively.
• Collaboration: Takes ownership proactively and works collaboratively with team members to achieve common goals.
• Execution: Demonstrates efficient follow-up of action items, effective time management, contingency planning, and commitment to deliverables.
• Performance: Results-driven, able to identify and capitalize on opportunities for selling Franchise Solutions and other Mastercard services.
• Flexibility: Maintains focus and commitment during unanticipated changes, resolving conflicts efficiently to accomplish goals.
• Problem Solving: Utilizes data analysis to identify root causes, thinks creatively to develop actionable solutions, and builds new reports to support decision-making.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $117,000 - $193,000 USD

Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Manager - Franchise Customer Onboarding & Partnerships NAM in O Fallon, MO vacancy
  • $136k - $258k

     ...Together with our customers, we’re helping...  ...and innovation, partnerships and networks combine...  ...Product Delivery – Onboarding Role Summary...  ...Customer Account Management (CAM), ensuring clear...  ...across NAM • Own onboarding...  ...o Licensing, Franchise and TRM o Customer... 
    Partnership
    Franchise
    Full time
    Contract work
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    22 days ago
  • $118k - $171k

     ...worldwide. Together with our customers, we’re helping build a sustainable...  ...technology and innovation, partnerships and networks combine to deliver...  .... Title and Summary Manager, Enablement & Operations Customer Success, Services NAM Overview Services within... 
    Partnership
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  • $245k - $391k

     ...Vice President, Product Management, Agentic Commerce...  ...engineering, architecture, franchise, legal, treasury,...  ..., a cutting-edge customer and developer experience...  ...workstreams spanning onboarding, architecture, buyer...  ...and maintain healthy partnerships across blockchain, engineering... 
    Partnership
    Franchise
    Full time
    Part time
    Flexible hours

    Mastercard

    O Fallon, MO
    20 hours ago
  • $151k - $249k

     ...worldwide. Together with our customers, we’re helping build a...  ...technology and innovation, partnerships and networks combine to deliver...  ...accessible. Overview: Franchise is core to all Mastercard business...  ...passionate about fraud/risk management & business growth, highly... 
    Partnership
    Franchise
    Full time
    Part time
    Local area
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    21 days ago
  •  ...Principal Project Manager Mastercard is a global technology...  ...Using secure data and networks, partnerships and passion, our innovations...  ...People and Capability, Law, Franchise, and Integrity. We are...  ...Project Manager to help drive our customer experience strategy forward... 
    Partnership
    Franchise

    Dynamic Yield

    O Fallon, MO
    2 days ago
  • $113k - $186k

     ...Lead Project Manager Mastercard powers economies and empowers...  ...worldwide. Together with our customers, we're helping build a...  ...technology and innovation, partnerships and networks combine to deliver...  ...People & Capability, and Law, Franchise, and Integrity. The primary... 
    Partnership
    Franchise
    Worldwide

    Dynamic Yield

    O Fallon, MO
    20 hours ago
  • $200k - $330k

     ...worldwide. Together with our customers, we’re helping build...  ...and innovation, partnerships and networks combine...  ...that enable customer onboarding, customer performance on the network, and franchise compliance across...  ...senior Technical Program Management (TPM) and Product... 
    Partnership
    Franchise
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    27 days ago
  • $83k - $137k

     ...worldwide. Together with our customers, we’re helping build...  ...and innovation, partnerships and networks combine...  ..., designing and/or managing communications, and assisting...  ...with customer onboarding and readiness activities...  ...with Product, Franchise, TAM, Customer Success... 
    Partnership
    Franchise
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  •  ...clearlakesdentalfranchise.com for more franchise information! About Us Clear Lakes Dental...  ...expense of our people. We believe in partnership , transparency , and the power of...  ...- CLD focuses on supporting your office manager, to alleviate management headaches that... 
    Partnership
    Franchise
    Work at office
    Local area

    Clear Lakes Dental Franchise

    O Fallon, MO
    a month ago
  •  ...proper scope and coverage. Build strong customer and referral relationships within the O...  ...leads. Develop 10+ referral partnerships per month. Uphold company profit margins...  ...Locally owned and community-driven — not a franchise. Top-rated reputation with hundreds... 
    Partnership
    Franchise
    Work at office
    Local area

    Prrotect Roofing

    O Fallon, MO
    11 days ago
  • $130k - $221k

     ...worldwide. Together with our customers, we’re helping build a...  ...technology and innovation, partnerships and networks combine to deliver...  ...potential. Title and Summary Manager, Product Development - Payment...  ..., Regional, Legal, Privacy, Franchise, and Pricing teams to align... 
    Partnership
    Franchise
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    12 days ago
  • $109k - $180k

     ...worldwide. Together with our customers, we’re helping build a...  ...technology and innovation, partnerships and networks combine to deliver...  ...potential. Title and Summary Manager, Risk Management Manager,...  ...Finance, Human Resources, Law, Franchise and Integrity. GBSC delivers... 
    Partnership
    Franchise
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  • $112k - $179k

     ...territories worldwide. Together with our customers, we’re helping build a sustainable...  .... Our technology and innovation, partnerships and networks combine to deliver a...  ...potential. Title and Summary Manager, New Hire Services & Onboarding Process Design & Optimization Lead... 
    Partnership
    Full time
    Part time
    Worldwide
    Flexible hours
    Shift work

    Mastercard

    O Fallon, MO
    25 days ago
  •  ...eligibility About Goddard Schools As part of a larger franchise system, in operation for 35 years, we are the premiere spot for...  ..., care, and safety. We are proudly accredited by Cognia and Partnership for 21st Century Learning: A Network of Battelle for Kids.... 
    Partnership
    Franchise

    The Goddard School of Wentzville, MO

    Wentzville, MO
    15 days ago
  • $8.5 per hour

     ...Job Overview This job posting is for employment at an independently owned and operated franchise of Denny’s. As a Restaurant Manager, you will never be bored. You will be responsible for making sure the restaurant runs smoothly. Responsibilities Ensuring that the restaurant... 
    Franchise
    Local area

    Denny

    O Fallon, MO
    2 days ago
  • $18 - $20 per hour

     ...retail setting. As the largest operator, manager, and franchisor of chiropractic clinics...  ...Recognized by  Forbes ,  Fortune , and  Franchise Times , we are leading a movement to...  ...Desk Coordinator to join our team. This customer-facing role plays a key part in patient... 
    Franchise
    Hourly pay
    Full time
    Part time
    Work at office
    Immediate start
    Weekend work
    Weekday work

    The Joint Chiropractic

    O Fallon, MO
    a month ago
  •  ...p.m. and ends Monday at 8:00 a.m. Call volume is light, with no expected hospital hours while on call Opportunity for future partnership with existing providers Strong referral network with specialty support located within approximately 15 minutes of the clinic Practice... 
    Partnership
    Full time
    Local area
    Monday to Friday
    Weekend work

    SSM Health

    O Fallon, MO
    20 hours ago
  •  ...Employee discounts Health insurance Paid time off Our franchise organization, Golden Corral, is currently seeking energetic, friendly...  ...Brings equipment and facility problems to the attention of the Manager. Familiar with the correct table bussing procedures.... 
    Franchise
    Local area

    R.F.R., Inc. dba Golden Corral

    O Fallon, MO
    20 hours ago
  • $8.5 per hour

    Job Overview This job posting is for employment at an independently owned and operated franchise of Denny’s. As a Restaurant Manager, you will never be bored. You will be responsible for making sure the restaurant runs smoothly. Responsibilities Ensuring that the restaurant... 
    Franchise
    Local area

    Denny's

    O Fallon, MO
    4 days ago
  •  ...claim outcomes Build long-term customer relationships and referral partnerships in the Lemay area Represent Prrotect...  ...referral pipelines Request and manage 5-star Google reviews and maintain...  ...owned and community-driven (not a franchise) ~250+ verified five-star Google... 
    Partnership
    Franchise
    Base plus commission
    For contractors
    Work at office
    Local area
    Immediate start

    Prrotect Roofing

    Saint Peters, MO
    11 days ago
  •  ...Management In Training (MIT) – Build Your Future in Salon Leadership Sport Clips Haircuts of O’Fallon, IL 1407 W. Highway 50, Ste 105,...  ...to management Hands‑on mentorship from one of Sport Clips’ top franchise teams What You’ll Learn in Our MIT Program Leadership, coaching... 
    Franchise
    Hourly pay
    Full time
    Local area
    Immediate start

    Sport Clips

    O Fallon, MO
    4 days ago
  • Our franchise organization, R.F.R., Inc. dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! In this entry-level, hourly management position, you are cross-trained in all skill positions within the restaurant and gain knowledge of... 
    Franchise
    Hourly pay

    Perkins American Food Co.

    O Fallon, MO
    20 hours ago
  • $70k - $100k

     ...best: looking after your patients. We support you with marketing, manage your insurance and deal with all of your business...  ...s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500®”... 
    Franchise
    Full time
    Part time

    The Joint Chiropractic

    O Fallon, MO
    2 days ago
  •  ...Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands...  ...customer venues Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning... 
    Partnership
    Remote work

    Momentus Technologies International

    O Fallon, MO
    27 days ago
  • $20 per hour

     ...your move! We are ready for you. Requirements: Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every...  ...franchisee. I understand that I need to contact the franchise organization for information about its privacy practices... 
    Franchise
    Flexible hours
    Shift work

    Christian Foods

    O Fallon, MO
    8 days ago
  •  ...in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio...  ...to make a significant impact by setting the tone for the customer experience. Your role involves serving delicious food and... 
    Franchise
    Flexible hours
    Shift work
    Night shift

    Flynn Taco Bell

    O Fallon, MO
    1 day ago
  • $13 - $20 per hour

     ...Eleven Sales Associates and cashiers operate the register, assist customers, restock shelves and coolers, prepare coffee and food items,...  ...scheduling, health insurance for full-time employees, paid time off, franchise bonus programs, and overnight shift differential pay.
    Franchise
    Hourly pay
    Full time
    Flexible hours
    Night shift
    Day shift

    7-Eleven

    O Fallon, MO
    1 day ago
  •  ...Employee discounts Health insurance Paid time off Our franchise organization, Golden Corral, is currently seeking energetic, friendly...  ...Brings equipment and facility problems to the attention of the Manager. Familiar with the correct table bussing procedures.... 
    Franchise
    Local area

    R.F.R., Inc. dba Golden Corral

    O Fallon, MO
    21 days ago
  •  ...priority. Develop leadership and sports management experience. Access to online training...  ...s first and largest youth sports league franchise, serving more than 1 million...  ...smoothly and on schedule, provide outstanding customer service, and foster a fun, safe, and positive... 
    Franchise
    Part time
    Local area
    Weekend work

    i9 Sports - Hatchard

    O Fallon, MO
    2 days ago
  • $75k

     ...Description: THIS IS A FRANCHISE POSITION It's the dream job you never have to wake...  ...As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops...  ..., safe and efficient manner and our customers have an excellent experience.... 
    Franchise
    Local area
    Immediate start
    Shift work
    Night shift

    Sonic

    O Fallon, MO
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Manager - Franchise Customer Onboarding & Partnerships NAM. Be the first to apply!