Special Event Staff

SouthWestTransit is an award-winning Transit agency serving the SouthWestTwin Cities area through bus, on demand rideshare, and shuttle services. The agency is committed to serving the needs of their customers through diverse and innovative transit solutions that build community and connect customers from where they are to where they want to go. Mission: We provide a premium experience for the southwest Twin Cities through safe, reliable, and cost-effective transit that builds community and connects our customers from where they are to where they want to go. Vision: SouthWest Transit is the leading provider of innovative transit solutions that improve livability and enhance economic opportunity in the communities we serve. Guest Services Attendants, Bus Zone Coordinators and Special Event Supervisors SouthWest Transit is looking for Guest Services Attendants, Bus Zone Coordinators and Special Event Supervisors to work the 2 weeks of the State Fair and/or the weekends of the Renaissance Festival. The days and hours worked are flexible. The person in these roles will interact heavily with the passengers and is one of the first representations passengers see of SouthWest Transit. They will answer rider questions regarding the SWT State Fair/Renaissance Festival busing service. A minimum number of 3 shifts worked during the State Fair is required. However, the preferred minimum number of shifts worked during the State Fair is 5. Applications may be reviewed as they are submitted. The Guest Services Attendant may work as either a Passenger Guide or a Ticket Seller. Passenger Guide ($20/hr) : Direct passengers from the parking ramp or fairgrounds to the bus boarding area. Assist passengers with boarding the bus. Load and unload strollers and other mobility devices into the bus storage compartment. Interact with customers and answer questions regarding the SWT State Fair/Renaissance Festival busing service. Ensure the cleanliness of grounds, lobbies, and restrooms. Other duties as assigned. Ticket Seller ($20/hr) : Sell tickets to the public using the Square POS system to take cash or credit card payments. Interact with customers and answer questions regarding the SWT State Fair/Renaissance Festival busing service. Ensure the cleanliness of grounds, lobbies, and restrooms. Other duties as assigned. Bus Zone Coordinator ($23/hr) helps communicate with dispatch and serve as the acting Special Event Supervisor whenever the Special Event Supervisor steps away from their post. They also help the Passenger Guide load and unload strollers/mobility devices. Communicate with dispatch regarding any bus needs (i.e., the need of an accessible vehicle) Assist in loading the bus Act as the Special Event Supervisor when they step away from their post Interact with customers and answer questions regarding the SWT State Fair/Renaissance Festival busing service. Ensure the cleanliness of grounds, lobbies, and restrooms. Other duties as assigned. Special Event Supervisor ($25/hr) opens/closes the park and ride facility/fairground area they are stationed at. Ensures sales equipment is setup and operational when opening, stored securely when closing, ensures all scheduled staff at their location have arrived at their scheduled time, assists in loading the bus, communicates with dispatch regarding any bus needs, ensures operations at their location are running smoothly, acts as the point of contact for the Bus Zone Coordinators, Ticket Sellers, and Passenger Guides, interacts with customers, ensures cleanliness and supplies, and performs other duties as assigned. Qualifications Passenger Guide/Ticket Seller: At least 16 years old or older. Bus Zone Coordinator: At least 18 years old or older. Special Event Supervisor: At least 18 years old or older; 1-2 years’ experience with POS or other ticket selling systems; 1-2 years’ experience in a supervisory role. All Positions: Ability to understand and follow directions; Interpersonal skills such as communication skills, empathy, and patience; Ability to have a cheerful disposition and tone when interacting with all kinds of customers. *NOTE* The Special Event Supervisor and Bus Zone Coordinator are safety sensitive positions under the Department of Transportation. As such, a person in either of these roles will be subject to any DOT safety sensitive requirements such as a pre-employment drug test. SouthWest Transit uses E-verify to verify employment authorization. #J-18808-Ljbffr Southwest Transit