Games Supervisor- Bingo- Full Time (Harrahs Ak-Chin Casino)

divh2Bingo Supervisor/h2pThe Bingo Supervisor is responsible for monitoring and supervising the daily Bingo floor operations and ensuring that courteous, prompt and outstanding service is provided by all employees./ph3How You Will Create the Extraordinary/h3ullipResponsible for interviewing, training, and selecting employees for the department/p/lilipConducts Performance Reviews in accordance with policies and procedures; provides feedback, coaching and development guidance as needed/p/lilipReviews, analyzes and makes recommendations with respect to wage increases; promotions; or demotions as needed/p/lilipResponds to and handles employee complaints (grievances) in a timely and efficient manner/p/lilipRecommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures/p/lilipResponsible for planning, supervising and monitoring the work of the team members in assigned area(s)/p/lilipResponsible for monitoring legal compliance with federal, state and gaming laws in addition to Company, property and departmental guidelines./p/lilipDirectly responsible for ensuring the proper training of Bingo Hosts, providing each trainer with the knowledge and appropriate direction to provide superior on-boarding for new hires./p/lilipExhibits sound decision-making qualities; motivates personnel and exhibits effective supervisory skills/p/lilipPossesses a thorough working knowledge of the various games and equipment in Bingo/p/lilipRoutinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction/p/lilipExercises appropriate discretion in identifying situations that require management attention/p/lilipObserves, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate/p/lilipFamiliar with the federal currency transaction reporting guidelines and implements the same/p/lilipOversee all significant monetary exchanges to ensure prompt and accurate execution of every transaction/p/lilipCompletes daily personnel assignments and reassigns personnel on floor based on business volume/p/lilipResponsible for key control and documentation/p/lilipBuilds a rapport and coordinates daily functions with support services departments, especially marketing./p/lilipMust meet with all direct reports monthly and build trusting relationships with team members/p/lilipCoordinates with Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to the Bingo Manager./p/lilipEnsure timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals/p/lilipActs as role model; always presents oneself as a credit to Harrahs and encourages others to do the same/p/lilipProvides superior guest service/p/lilipEnsure that all hosts are providing superior guest service/p/lilipProjects a positive upbeat, energetic attitude/p/lilipAdheres to regulatory, departmental and company policies/p/lilipContinuously research and provide recommendations and/or approvals for Bingo advertising and promotions./p/lilipOther duties as assigned/p/li/ulh3What You Will Need/h3ullipHigh school diploma, G.E.D. or equivalent experience is required/p/lilipMinimum 12 months previous experience in either Slots, Keno or Bingo preferred/p/lilip3-5 years previous supervisory experience preferred/p/lilipPossess strong supervisory and leadership skills/p/lilipMust project professionalism and possess excellent verbal and written communication skills/p/lilipKnowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots, Keno or Bingo required/p/lilipDemonstrated ability to get along with co-workers and work as a team across departments and levels of management/p/lilipMust be able to read, write, speak and understand English/p/lilipMust be able to work all shifts as needed/p/lilipPresent a well-groomed appearance and be energetic and outgoing/p/lilipAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business/p/lilipMust be able to maneuver to all areas of the casino/p/lilipMust be able to lift up to 40 pounds/p/lilipMust be able to push and pull up to 75 pounds/p/lilipMust be willing to assist in keeping the casino clean/p/lilipMust be willing to approach and converse with strangers/p/lilipMust be able to bend, reach, kneel, twist and grip items/p/lilipMust be able to walk and be on feet for long periods of time/p/lilipMust have sense of urgency and keep up with fast-paced business practices/p/lilipMust be able to work calmly and professionally in stressful situations/p/lilipMust be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust/p/lilipMust be able to respond to visual and aural cues/p/li/ulh3Job Info/h3ulliJob Identification 82492/liliJob Category Casino/liliJob Schedule Full time/liliLocations Harrahs Ak-Chin/li/ul/div