Regional Semiconductor CMP Field Service Specialist

Job Description

Job Description

About the Role

You’re the person customers trust when precision equipment must run flawlessly. In this regional role, you’ll travel 20–30% across the U.S. to install, maintain, troubleshoot, and repair our systems on-site. You’ll work across hardware, software, and networking layers, minimizing downtime and ensuring every tool performs to spec.

What a Day Might Look Like

• Arrive at a customer fab or service center, review overnight performance data, and prioritize scheduled preventive maintenance (PM) and any urgent service calls.
• Execute PMs independently, replace consumables, and complete start-ups or post-maintenance verifications.
• Use operation manuals and service protocols to diagnose mechanical, hardware, software, or system-level issues—documenting findings in the customer’s systems with clear timestamps and justifications.
• Coordinate parts: order and expedite replacements, and proactively notify the customer and management if a full unit swap is warranted.
• Support phase-one installation of Chemical Mechanical Planarization (CMP) tools (dock, level, and interconnect) under direction, preparing systems for safe power-on.
• Advise customers on system operation and care, act as the primary contact for technical and service questions, and escalate design-related concerns to engineering when needed.
• Guide fellow field technicians and field service engineers on complex procedures; mentor Field Service Technicians I–III.
• Pitch in at the service center and jump to other customer sites as demand shifts.

Standards and Safety

• Complete required Finesse training to accurately record parts usage and transactions.
• Adhere to EBARA and customer safety requirements, including all mandatory safety training.
• Keep work areas orderly and compliant with all site policies.
• Perform other duties as assigned.

Your Background

• Associate of Science in Electronics, completion of an accredited basic electronics program, or equivalent experience.
• Preferred: 6–10 years of directly related experience, ideally in the semiconductor industry.
• Hands-on mechanical aptitude and familiarity with semiconductor and/or vacuum principles.
• Excellent customer relationship skills and clear communication.