Account Representative

United States - WI - West Bend

Account Representative
Full-Time, Permanent
North America Central Region

About Graymont
Graymont is a global leader in the production and marketing of lime and limestone products. We have operations across North America and Asia Pacific. Graymont's growing business focuses on technology and application innovation. To achieve this, Graymont supports the training and development of its employees and provides them with opportunities to explore their careers across Graymont's commercial, technological, engineering, environmental and finance functions, among others. Employees at Graymont receive competitive compensation and health care benefits and may also qualify for financial support for ongoing learning and development to help them reach their full potential. The sales and marketing team operates in a fast-paced and dynamic environment, with high visibility. The focus is on driving results through innovation, growth and optimizing Graymont's strategic position in the market. Visit to find out more.

About the Role
Reporting to the Regional Sales and Distribution Director, Graymont is looking for a motivated Account Representative to support our regional portfolios across North America Central Region. This is an exciting entry-level opportunity for recent graduates or early-career professionals eager to launch a career in sales and commercial operations.

In this role, you'll work hands-on with customer accounts, support regional growth initiatives, and partner closely with Account Managers to drive commercial execution and operational excellence. With a clear development path, this position is designed to grow into a future Account Manager role, supporting our long-term succession strategy.

The successful candidates must be comfortable in an industrial/mining/manufacturing environment and be able to be near and around heavy industrial equipment and processes. They must also have a strong desire to learn the lime manufacturing process, the uses for lime and limestone by our customers, and drive potential new/future applications.


Key Responsibilities

Account Management & Customer Support
• Manage a defined portfolio of customers across multiple product lines.
• Serve as a primary point of contact for assigned accounts, addressing inquiries and resolving issues to maintain strong customer relationships.
• Support contract, order, and customer documentation processes to ensure accuracy and timely execution.
• Provide backup coverage for Account Managers during vacation periods.
Sales Support & Commercial Analytics
• Coordinate quoting, onboarding, and customer support for assigned accounts.
• Support pricing activities including pricing letters, freight data, and margin reviews.
• Assist with commercial analytics, including margin analysis, competitive comparisons, and pricing insights.
• Maintain accurate records related to customer interactions, pricing data, and documentation.
Market Insights & Research
• Conduct market research, including trend analysis, competitive intelligence, and emerging opportunities.
• Monitor competitor products, pricing, and industry developments to support commercial strategy.
• Support the preparation of market insight reports and internal recommendations.
Customer Engagement & Field Activities
• Engage directly with customers through site visits, association meetings, and industry events to strengthen relationships and understand operational needs.
• Assist with customer value propositions, sales presentations, and product education.
• Join Account Managers at customer meetings to support relationship-building and commercial execution.
Logistics, Service & Operations Support
• Assist with supply chain and service-level reporting, including customer KPI scorecards.
• Support freight, transportation, and logistics related coordination as required.
• Support internal teams (supply chain, quality, marketing) with administrative tasks, and data management.
CRM & Reporting
• Support Customer Management Relationship Platform roll - out (Salesforce).
• Maintain accurate customer data within CRM systems.
• Assist in preparing sales reports, customer updates, and activity summaries.

Required Qualifications
• Education : Undergraduate degree in Business, Economics, Engineering, Earth Sciences, Sciences, or a related discipline.
• Work Experience : No prior experience required; however, any background in commercial or sales roles is an asset. Demonstrated strong work ethic in previous roles is also valued.
• Technical Skills : Working knowledge of computer software, including Microsoft Word, PowerPoint & Excel.
• Learning & Development : Eager to acquire technical and commercial knowledge of our industry.
• Customer Engagement : Comfortable in a customer-facing role, including occasional travel and on-site visits (approximately 15-20% of the time).
• Languages : Bilingualism (French & English) is required for the Eastern region; bilingualism is a strong asset for Central and Western regions.

Key Skills & Attributes
• Customer Focus & Relationship Building : Excels in communicating with and engaging diverse customers, building strong, lasting relationships.
• Commercial & Analytical Mindset : Able to analyze pricing, margins, and market insights to support sales and account growth.
• Technical & Product Savvy : Quick learner of technical product information and proficient in Excel, PowerPoint, and CRM tools.
• Organized & Results-Driven : Strong time management, multitasking, and organizational skills to thrive in fast-paced, dynamic environments.
• Travel & Field Engagement : Willing and able to travel for customer visits, market research, and sales activities.