Level 2 Technical Support Engineer

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Level 2 Tech Support Engineer No 3rd parties or C2C!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Must be a US citizen or Green Card Holder!!!!!!!!!!!!!!!!!!!! This person needs to be capable of handling most of the tickets from our Level 1 team as they are escalated. MSP experience is a must!! Responsibilities: Problem solver who is self-motivated and can figure things out Solid troubleshooting skills-primarily within Windows (95%) Effective communications skills, customer communications, experience with Ticketing VMware experience Active Directory Office 365 ConnectWise Must have exp working for an MSP DNS, DHCP, Group Policy, LAN/WAN Experience with financial software (QuickBooks, Sage for example) is helpful Other: Printers, Microsoft updates and releases, patch management Access Points, Firewalls, Configurations & Implementation This is a good position for someone who wants to learn and get involved in new projects with things like firewalls, networks, VMware, cloud, etc Ambassador Resources

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Vacancy posted 4 days ago

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