Administrative Assistant, Hotline

Childhelp National Child Abuse Hotline Administrative Support

Responsible for the administration and coordination of the day-to-day functions of the Childhelp National Child Abuse Hotline, as well as direct administrative support to the Hotline Leadership Team.

This position does not have direct reports.

This is a grant funded position.

Essential Functions:

• Standard Administrative Work - 45% - Essential, 1, 2, 4, 5
• Data Coordination - 50% - Essential, 1, 2, 3, 4, 5
• Other - 5% - Non-essential

Education/Experience/Knowledge/Understanding

• High school diploma or general education degree (GED)
• Minimum two (2) years of previous related experience
• Clear fingerprint background screening through the Department of Justice, FBI and Child Abuse Index

Skills

• Strong verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.
• Strong interpersonal skills and demeanor with the ability to build rapport and garner trust with others.
• Presents strong professional decorum
• Advanced word processing, spreadsheet, and graphics software skills, e.g., in the use of MS Office Applications such as Outlook, Word, Excel and Power Point. Advanced skills in Adobe Acrobat.
• Proficient in the use of a PC; in a Windows environment; and in the use of the Internet

Abilities

• Ability to work independently and collaboratively as part of a team.
• Ability to maintain confidentiality
• Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem.
• Willingness and ability to embody Childhelp's core values of Acting with Honor and Character, Being Open and Receptive, Caring About and Relating to Others; Nurturing Diverse Relationships; Performance Excellence; and Inspirational Leading & Managing

Physical Demands

• Ability to frequently walk, bend, see, hear, speak, physically flexible, drive, stand; occasionally sit, push/pull stoop, lift up to 25 lbs., carry up to 25 lbs., run, kneel, squat, reach overhead; seldom climb.
• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).