Branch Manager

Branch Manager IIAt Premier America Credit Union, our core purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!We are seeking a dynamic Branch Manager II who is an experienced leader with a track record of building engaged, focused teams and developing high performers. The right candidate will have a sense of urgency, the ability to improve operational efficiency through thoughtful process improvement, and a strong commitment to delivering best in class service.What you will do:The core responsibility is the effective and efficient management of our Westheimer/Houston branch. This is a highly visible position where success will have a significant impact on the organization.Must develop, coach, and lead the branch team to meet key performance indicators including member satisfaction, efficiency and staffing retention and utilization.Expected to continuously seek out opportunities to drive operational improvement and productivity, and close performance gaps while meeting established goals.Acts as a champion for change within the branch, offering new ideas and continuously developing knowledge and processes to improve the member experience and team member engagement.Will establish and maintain effective and professional business relations with internal and external stakeholders.Responsible for analyzing and preparing data to measure and report performance.We are looking for:Leadership: You build trust and demonstrate integrity with noticeable congruence between words and actions. You will organize and influence others to believe in a vision, while creating a sense of direction.Teamwork: Your leadership style emphasizes the importance of teamwork, while encouraging individuals to learn and grow. You have been recognized for your excellent interpersonal skills and your ability to effectively communicate, build rapport, and relate to others.Coach: You guide and motivate the Branch staff to promote a culture focused on protecting our members' assets while delivering best in class service.Judgement: You make exact decisions about business policies, managing risks and ensuring operations are conducted in accordance with internal policies, procedures, and legal/regulatory requirements.Five years of progressive experience in a branch with a proven leadership record of accomplishmentUnderstanding of related legal and regulatory requirementsProven leadership, management, and motivational skills; ability to inspire others to achieve excellenceStrong organizational and time management skillsAbility to prioritize effectively, working in a fast-paced environmentStrong oral and written communication skills, including ease in presenting information to a groupBi-Lingual (Spanish speaking) preferredPC Skills: Word, Excel, Microsoft officeKey words: Banking, Credit Union, Branch ManagerPremier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.EOE/Drug-free workplaceOur team members enjoy the following rewards and benefits:Competitive paySubsidized health care including medical, dental and visionFSA and HSACompany-Paid Life and A&D insuranceDiscounts on loans (must be a member)Paid Vacation, Holiday, and Sick time401k Retirement Saving Plan with a 6% safe harbor employer matchEducational Assistance Program and more!Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.