Workplace Exp Coordinator

Workplace Exp Coordinator

Pay Rate: $25 - 26/HR Location: 200 E Randolph Dr. Chicago IL - Hours: 8-5 M-F

Overview of Work Environment/Client Nuances: Working directly with the manager Resource's typical working day:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Must Have Skills:

• Finance Background: A foundational understanding of finance processes is beneficial, especially in support of procurement, vendor coordination, or budget-related tasks.
• Strong Communication Skills Clear, professional, and effective communication, both verbal and written, is essential for liaising with vendors, stakeholders, and senior leadership.
• Front-Facing Customer Service Experience Previous experience in a customer-facing role is valuable, particularly in environments that require a polished and service-oriented demeanor.
• Proactive Work Ethic The manager is seeking candidates who are self-starters and take initiative without requiring extensive direction.
• Ability to follow basic work routines and standards in the application of work.
• Coupa-Related Experience is a plus.

Nice to have skills:

• Strong Communication Skills: Comfortable expressing ideas clearly, actively listening, and adapting communication style to different audiences, especially when collaborating with cross-functional teams or senior stakeholders.
• Collaborative Mindset: Ability to work effectively across teams, contribute to group goals, and build strong working relationships based on respect and trust.
• Team Player with Organizational Skills: Someone who not only supports team efforts but brings structure and clarity to tasks. Organizational abilities are key for managing multiple requests and staying ahead of deadlines.
• Trainable & Eager to Learn: Open to feedback and development, with a growth mindset. Willing to acquire new skills and adapt to the evolving needs of the role.

Years of Experience: 3-5 years of experience and/or job-related experience. Education: High School Diploma or GED

Software skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Skilled in Email Management Tools and professional correspondence
• Familiarity with Coupa (experience preferred)

Interview Process: 1-2 level of interview (virtual)

Summary: As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.