Assistant General Manager - Washington, DC

Job Description

Job Description

Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean and Levant traditions, where handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces create moments of connection every day.

Our mission is simple: To Inspire, Care For, and Nurture Life. Every Day.

THE ROLE

The Assistant General Manager (AGM) is a key member of the cafe leadership team and supports all aspects of cafe operations dedicated to delivering a warm, authentic, and inspiring environment for both guests and team members. In the absence of the General Manager, the AGM assumes responsibility for cafe operations while continuing to lead with hospitality, operational excellence, and accountability.

Successful Assistant General Managers are passionate about developing people, creating exceptional guest experiences, and executing operational excellence. They lead by example, inspire their teams, and help prepare the next generation of cafe leaders.

KEY RESPONSIBILITIES

• Support the General Manager in leading all aspects of cafe operations
• Model authentic, warm hospitality and coach team members to deliver exceptional guest experiences
• Recruit, hire, onboard, and develop team members who embody Tatte's values and culture
• Coach, develop, and performance manage managers and hourly team members
• Lead difficult conversations with professionalism, empathy, and accountability
• Maintain Tatte's brand, visual, and operational standards
• Lead efficient day-to-day cafe operations and shift execution
• Ensure food safety and sanitation standards are consistently upheld
• Support cafe-level communication and change management initiatives
• Contribute to food, labor, and controllable costs remaining within company expectations
• Support cafe administrative responsibilities
• Other duties as assigned

ESSENTIAL FUNCTIONS / WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, holidays, and emergencies as needed
• Ability to work 10+ hour shifts and stand, sit, squat, walk, and climb stairs for extended periods
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds

QUALIFICATIONS & EXPERIENCE

Required

• Minimum 1 year of restaurant management experience in a high-volume, full-service, or polished fast-casual restaurant
• Ability to perform effectively in a fast-paced, evolving environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High school diploma or equivalent

Preferred

• Bachelor's degree in Hospitality Management or Associate degree in Hotel & Restaurant Management
• Proficiency in Microsoft Office including Word, Excel, and Outlook
• Experience with UKG/UltiPro, Toast POS, CrunchTime, and TeamworX
• Current ServSafe, Allergen, and ChokeSaver certifications

OUR BENEFITS & PERKS

• Competitive Pay: $69,000–$84,000 annually, depending on experience
• Quarterly bonus program
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation time
• Paid sick time
• Flexible schedules with no late nights
• Free meals and beverages during each shift
• Free mental health support
• Free Employee Assistance Program (EAP)
• An inclusive community that offers potential for growth

Please note that we hire managers for the greater DC market, and while we strive to place them in cafes that are convenient to them, placement at a specific cafe is not guaranteed.

Learn more about us at tattebakery.com

Please note that Tatte is an E-Verify employer.