Fire Alarm Technician

Who We Are

At Encore Fire Protection we are proud to be the east coasts largest full-service fire protection company serving over 90000 customers from Maine to Louisiana. With a team of over 2200 dedicated employees we provide innovative customized fire suppression fire sprinkler and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth innovation and maintaining a culture that thrives on success and commitment to safety. Our missionTo be the best fire protection company the industry has ever seen.

The Opportunity

As a Fire Alarm Service Technician at Encore you will be a key part of keeping our customers life safety systems operating the way they should when it matters most. You will inspect test program service and troubleshoot a wide range of fire alarm systems making sure they are compliant reliable and ready to perform. This is a field-based role with a lot of variety and autonomy.

You will move from site to site solve problems in real-time and work directly with customers contractors and internal teams. For a technician who takes pride in doing precise work communicating clearly and leaving systems better than they were found this role offers long-term career growth in a critical industry.

Key Responsibilities

You are the onewho gets thecall when the panelkeepsbeeping;a device refuses to cooperate or an inspection turns up something that cannot wait. You move between scheduled service system testing troubleshooting and the occasional emergency call keeping customersinformedand systems compliant from start to this role you will:

• Service program test inspect and troubleshoot both basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear professional recommendations for system improvements.
• Respond to emergency calls as required including participation in nights weekends and on-call rotations.
• Collaborate with contractors building personnel and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately including findings work performed and parts used.
• Maintain clear communication with customers supervisors and office staff regarding status next steps and any concerns.
• Uphold Encores commitment to safety quality and customer satisfaction on every job site.

What You Bring to the Table

• High school diploma or GED required with technical or industry related experience preferred
• Valid electrical license in accordance with state specific requirements
• Valid drivers license and willingness to travel within your assigned territory
• Strong understanding of NFPA 72 NEC OSHA regulations and fire alarm system theory
• Hands-on experience working with fire alarm systems from major manufacturers such as Notifier Siemens Edwards Simplex Fire Lite Gamewell FCI and Honeywell
• Excellent troubleshooting and problem-solving skills with the ability to work through issues methodically
• Strong communication skills for interacting with customers contractors and internal teams
• Ability to work independently manage multiple service assignments and prioritize your day
• A professional team-oriented mindset and commitment to customer service excellence

What Makes You Stand Out

• You have three or more years of experience inspecting servicing or repairing fire alarm systems.
• You have NICET certification in water-based systems for inspection testing or layout.
• You have experience supporting both service and small project work not just one or the other.
• You have helped mentor or support apprentices or less experienced technicians in the field.
• You have worked across multiple manufacturers and are comfortable adapting to different panels and devices.
• You are known for clean complete documentation and for keeping customers informed without being prompted.

Beyond the Paycheck

At Encore were all about creating a culture where success is celebrated. We recognize that our work makes peoples lives safer and we reward those who contribute to our growth. Heres what you can expect:

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.

• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.

• Purpose-Driven Work Environment: We believe in working smarter not harder. Youll be part of a culture that values results and we empower our team to focus on impactful work.

• Swag: High-quality company swag and attire (t-shirts hoodies jackets) at least twice a year.

• People-Focused Culture : We know our greatest strength is our people. Thats why weve built a culture that encourages experimentation learning and improving together. Youll have the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success: Access to leading-edge web-based productivity tools.

• Health and Wellness: Comprehensive medical dental and vision coverage to keep you and your family healthy.

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match helping you save for your future.

• Life Insurance: Company-paid life insurance policy of $50000 to give you peace of mind.

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EEO Statement

At Encore Fire Protection we protect people and property and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability veteran status status as a protected veteran genetic information or any other characteristic protected by applicable federal state or local law. If you need a reasonable accommodation at any point during the application or interview process please let us know at .

Required Experience:

IC