Security Response & Emergency Representative

About this role:

Wells Fargo is seeking a Security Response & Emergency Representative

In this role, you will:

• Work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures

• Review, prioritize, and distribute work to meet deadlines and goals

• Perform moderately complex and time-sensitive security, operational, and customer support tasks

• Respond and resolve alarm system maintenance needs and security situations that arise in workplace

• Receive direction from supervisor and escalate non-routine questions to more experienced staff through on-site collaboration

• Interact with immediate team on basic information, plus internal and external customers, Security Response Center analysts, and vendors

• Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures

Required Qualifications:

• 1+ year of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center experience demonstrated through work or military experience

• Experience in crisis management communications

• Ability to provide strong customer service while actively listening and responding in an appropriate manner

• Basic knowledge and understanding of emergency procedures and handling emergency situations

Job Expectations:

• Physical presence at the assigned Security Response Center is required and each employe in this role must work onsite at the location posted or other assigned office

• Ability to work nights, weekends, and/or holidays as needed or scheduled

• Flexibility to work in a 24/7 environment, including weekends and holiday

Posting End Date:

8 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-548705