Medical Office Assistant

Medical Office AssistantThe Medical Office Assistant (MOA) is an integral member of the clinical care team, committed to providing high-quality, patient-centered care. Under the supervision of licensed providers and the practice manager, the MOA performs clinical and support duties in accordance with NYS guidelines within a team-based, integrative care environment. The MOA supports efficient patient flow, patient safety, satisfaction, and assists with front-end duties as needed.Key ResponsibilitiesClinical & Patient Care:Prepare and maintain exam rooms, equipment, supplies, and medications per protocol.Greet, identify, and escort patients; explain role and procedures.Collect and document patient data including vitals, medications, allergies, and chief complaints.Perform pre-visit planning and identify care gaps.Assist providers with in-office procedures and diagnostic testing (e.g., EKGs, lab collection).Collect, process, and document laboratory specimens; perform CLIA-waived testing and quality controls.Monitor EHR messages, health reminders, and delegated tasks per provider direction.Provide age-appropriate patient education and coordinate referrals, testing, and prior authorizations.Maintain infection control, safety, and aseptic technique standards at all times.Participate in team huddles, meetings, and orientation of new staff.Practice Operations:Support efficient patient flow and clinical operations.Operate and maintain clinical equipment; report maintenance issues.Manage inventory, ordering, stocking, and expiration monitoring of supplies.Ensure proper disposal of biohazard and infectious waste.Assist with front-end duties including greeting patients, answering phones, and insurance verification.Perform other duties as assigned.Scope of Practice:In accordance with NYS regulations, MOAs may not diagnose, treat, triage, administer medications or injections, interpret test results, perform imaging, apply casts, suture, or assist in surgery.Qualifications & Skills:Completion of a NYS-accredited Medical Assistant program required.High School Diploma or GED required.Current BCLS certification (AHA, in-person only).National Medical Assistant certification preferred.Proficiency in phlebotomy, EHR systems, aseptic technique, and clinical equipment.Strong communication, organization, and multitasking skills.Why You'll Love Working Here:Be part of a mission-driven organization rooted in compassion and excellenceWork with a supportive, collaborative team that values your inputEnjoy opportunities for growth and development within Catholic HealthMake a real impact in patients' lives — every single day