Payroll/Time Tracking Specialist

The City of Worcester is seeking qualified applicants for the position of Payroll and Time Tracking Specialist within the Payroll Division of the Human Resources Department. Under the direction of the Payroll Director, the Payroll and Time Tracking Specialist will provide front-line customer service and support to City of Worcester employees and residents. This position will predominantly support Workday payroll and time tracking for employees but will also assist with benefits inquiries and general Human Resources operations. This position is expected to perform initial research and troubleshooting for customer service inquiries and, if necessary, to elevate cases to Payroll, HR, Benefits or Workday subject matter experts as needed. The role requires strong customer service skills, attention to detail, and working knowledge of payroll and HR processes, with the ability to work collaboratively across HR divisions. Bilingual applicants are encouraged to apply. Required Knowledge, Skills, and Abilities Working knowledge of Workday HCM, Payroll, Benefits and Time Tracking or similar Enterprise Resource Planning systems Strong customer service and interpersonal skills with the ability to work effectively with diverse populations and stakeholders Working knowledge of federal and state regulations related to employee payroll administration Ability to work professionally and compassionately with the public and all levels of staff/management and explain information to employees with varying levels of understanding Strong analytical and organizational skills with attention to detail Ability to handle sensitive and confidential information with discretion and maintain strict confidentiality Ability to manage multiple inquiries and prioritize workload in a deadline-driven environment Ability to multitask in a fast‑paced environment and complete assignments in a detailed, timely and organized manner Ability to establish and maintain effective working relationships with employees, City officials, retirees, and the public Detail-oriented with strong analytical and problem-solving skills Ability to work independently and collaboratively in a team-oriented environment Proficiency with Microsoft Office Suite, other computer software, copier, scanner, printer, and fax machine Ability to maintain regular onsite attendance Minimum Requirements High School Diploma or equivalent Two (2) years of experience working in a human resources and/or payroll environment Computer proficiency, including Microsoft Office Excellent communication skills Preferred Qualifications Associate's degree in business administration, accounting or related field Four (4) years of experience in Payroll environment Four (4) years of experience in Human Resources Four (4) years of experience performing customer service in an office setting Experience with Workday or similar Human Resource Information Systems (HRIS) Knowledge of payroll deductions, leave administration, employee benefits and Human Resource operations Knowledge of applicable Federal and State law regulations related to payroll and benefits administration #J-18808-Ljbffr City of Worcester