Senior HVAC Service Technician

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Senior HVAC Service Technician — Founding Team Member Put Your Skills to Work. Help Build Something Great.

Company: One Hour Heating & Air Conditioning of South Akron
Location: Akron, Ohio
Job Type: Full-Time
Compensation: $30–$45 per hour, based on skills and experience

About Us: Local Roots. Family Values. A Team Built to Last.

One Hour Heating & Air Conditioning of South Akron is bringing trusted, nationally recognized HVAC service to our local community, and we're building our team from the ground up.

We're locally and family-owned—not a private-equity-backed company or a big corporation.

We believe in doing business the right way: taking care of our employees, treating customers with respect, delivering quality workmanship, and building lasting relationships in the communities we serve.

We're looking for an experienced Senior HVAC Service Technician to join our founding team. This is an opportunity to put your technical expertise to work, help establish our service standards, and play an important role in building a company you can be proud of.

We're looking for more than someone who can diagnose equipment and turn a wrench. We want a seasoned HVAC professional who takes pride in doing the job right, enjoys solving challenging problems, and is willing to share knowledge with other technicians as our team grows.

If you're tired of being just another number and want to work for a local, family-owned business where your skills and contributions matter, we'd love to meet you.

What You'll Do

HVAC Service, Diagnostics & Repair

You'll be one of our go-to technicians for challenging service calls, complex diagnostics, and quality repairs.

• Diagnose and repair residential HVAC systems, including furnaces, boilers, heat pumps, air conditioners, and associated ductwork.

• Handle complex troubleshooting situations, difficult repairs, and second-opinion calls.

• Identify equipment issues accurately and recommend appropriate repair solutions.

• Perform routine and preventative maintenance to keep residential HVAC systems operating safely and efficiently.

• Perform HVAC installations as needed while we build and expand our team.

• Troubleshoot electrical, refrigeration, gas, airflow, and system performance issues across multiple equipment types and brands.

• Complete repairs correctly and efficiently, with an emphasis on quality workmanship and first-time fixes.

• Explain system issues, repair options, and pricing clearly so customers can make informed decisions.

• Maintain accurate service records, including work performed, parts used, and recommendations.

• Follow all applicable safety procedures, company standards, and local and state codes.

• Keep your company service vehicle clean, organized, stocked, and well-maintained.

• Participate in a seasonal on-call rotation for emergency service calls as needed.

Senior-Level Technical Leadership

As a senior member of our team, you'll help establish what excellent HVAC service looks like at our company.

• Serve as a technical resource for other technicians when they encounter difficult diagnostic or repair situations.

• Share your knowledge and experience with less experienced technicians and apprentices.

• Help develop consistent diagnostic approaches, repair techniques, and troubleshooting practices.

• Lead by example through professionalism, strong customer service, safe work practices, and attention to detail.

• Help identify opportunities to improve service quality, reduce callbacks, and increase first-time fix success.

• Assist with training and onboarding new technicians as our company grows.

• Encourage teamwork, accountability, and continuous improvement.

• Help establish a reputation for quality workmanship and dependable service throughout our community.

We're looking for someone who takes pride not only in the work they do, but also in the knowledge they can pass along to others.

Customer Service & Professionalism

• Deliver a professional, respectful, and positive customer experience on every call.

• Communicate technical findings in a way customers can understand.

• Present repair options honestly and clearly, without high-pressure sales tactics.

• Make recommendations based on the customer's needs, equipment condition, and long-term interests.

• Maintain a clean, professional appearance and treat customers' homes with care.

• Build customer trust through dependable service, sound technical judgment, and follow-through.

• Help protect and strengthen our reputation in the local community.

What We're Looking For

Required Qualifications

• 3-5+ years of hands-on residential HVAC service and repair experience. We're looking for a seasoned technician, not an entry-level hire.

• EPA Section 608 certification.

• Valid driver's license with a clean driving record.

• Strong working knowledge of electrical, refrigeration, gas, and airflow systems.

• Experience diagnosing and repairing a wide range of residential HVAC equipment and brands.

• Excellent troubleshooting skills and the ability to handle complex service calls independently.

• Strong communication and customer service skills.

• Ability to explain technical issues and repair options clearly to customers.

• A commitment to quality workmanship, safety, and ethical recommendations.

• Willingness to mentor less experienced technicians and share technical knowledge.

• Ability to work in attics, crawlspaces, tight spaces, and outdoor conditions throughout the year, including Ohio winters.

• Ability to lift up to 75 pounds and work safely on ladders.

Strongly Preferred

• NATE certification.

• Ohio HVAC contractor license, or the desire and ability to obtain one.

• Previous experience as a lead technician, field trainer, or technical mentor.

• Experience with smart thermostats, communicating systems, and modern HVAC controls.

• Experience troubleshooting boilers, heat pumps, and a variety of residential heating and cooling systems.

Compensation & Benefits

We believe good employees deserve to be treated well. We're committed to offering competitive compensation, meaningful benefits, and opportunities to grow with the company.

• Competitive Pay: $30–$45 per hour, based on skills, experience, and qualifications.

• Performance Incentives: Opportunities to share in the company's success.

• Health Coverage: Medical, dental, and vision insurance.

• Retirement: 401(k) with company match.

• Paid Time Off: Paid vacation, sick time, and holidays.

• Company Vehicle: Company-provided service vehicle.

• Tools: Tools provided or tool allowance, as applicable.

• Professional Development: Ongoing paid training and support for certifications, including NATE, EPA renewals, and manufacturer training.

• Overtime and On-Call Pay: Opportunities for overtime and additional compensation for eligible on-call and emergency service work.

• Uniforms: Company-provided uniforms.

• Career Growth: Opportunities to develop into lead technician, field trainer, or other expanded responsibilities as the company grows.

Why Join a Local, Family-Owned Business?

We know experienced HVAC technicians have options. We also know the company you work for can make a big difference in your day-to-day experience.

Here's what makes this opportunity different:

You're more than a number. We're building a team where people are valued for their experience, skills, and contributions.

Your experience matters. You'll have the opportunity to share ideas, help establish service standards, and contribute to how we do business.

You'll work with people who care. As a local, family-owned business, we want to build a workplace where employees are respected, supported, and given the opportunity to succeed.

You can take pride in your work. We value proper diagnostics, quality repairs, customer trust, and doing the job right the first time.

You'll help build something from the ground up. As a founding team member, you'll play an important role in establishing our reputation and helping shape the culture of our growing team.

There's room to grow. As our business expands, you'll have opportunities to develop your skills, mentor others, and take on additional responsibilities if that's the direction you want to go.

We're a new location backed by an established national brand, but our ownership is local and family-driven. We're focused on building a strong business for the long term—not simply chasing short-term numbers.

We want technicians who take pride in their trade, care about their customers, and want to be part of a team that values their contributions.

Schedule

Full-time, Monday through Friday, with a seasonal on-call rotation for emergency HVAC calls, including evenings and weekends as needed.

Ready to Join Our Founding Team?

If you're an experienced HVAC technician who takes pride in solving tough problems, delivering quality work, and helping others improve, we want to hear from you.

Bring your experience, your work ethic, and your commitment to doing things right. Help us build a service team and a company that our employees and customers are proud to be part of.

Join One Hour Heating & Air Conditioning of South Akron and build your future with a local, family-owned business where your skills matter and your contributions make a difference.