Information Technology Support Analyst

A leading professional services organization is seeking an IT Support Analyst to provide high-quality end-user support in a fast-paced environment. This role is ideal for someone with Help Desk, Desktop Support, or IT Support experience who enjoys troubleshooting technical issues, delivering excellent customer service, and utilizing AI and automation to improve support operations.Responsibilities:Serve as the primary point of contact for IT support requests via phone, email, and ticketing systemTroubleshoot hardware, software, Microsoft 365, connectivity, and end-user technology issuesDocument and manage tickets through resolution while providing timely user communicationSupport Windows, Microsoft 365, Outlook, Teams, SharePoint, Zoom, and conference room technologyAssist with laptop/desktop deployments, software installations, printers, and peripheral devicesSupport remote access technologies including VPN and CitrixUtilize AI tools such as Microsoft Copilot and similar platforms to enhance support, documentation, and workflowsParticipate in technology rollouts, process improvements, and IT projectsQualifications:1+ years of IT Support, Help Desk, Desktop Support, or End User Support experienceStrong customer service, communication, and troubleshooting skillsExperience supporting Microsoft 365, Windows, Outlook, Teams, and related technologiesFamiliarity with ServiceNow or similar ticketing systemsExposure to Active Directory, Intune, SCCM, SharePoint, or endpoint management tools is a plusInterest in AI, automation, and improving support processesAbility to work onsite five days per week in Midtown ManhattanPreferred Background:Experience supporting users within legal, financial services, accounting, consulting, insurance, or other professional services environments strongly preferredExperience providing white-glove support to business professionals and executives is a plusThis position offers the opportunity to support a professional user base while working with modern Microsoft technologies, AI-driven tools, and enterprise support operations.