Desktop Support Analyst

About the Role

Join a leading global hedge fund as an IT support professional providing hands-on technology support in our NYC office. You'll work closely with users and senior IT staff across a fast-paced, technology-driven environment.

Core Responsibilities

• Manage Active Directory accounts, groups, permissions, password resets, and MFA.
• Provide Windows, Microsoft 365, Teams, Outlook, and application support both remotely and on-site.
• Manage workstation patching and assist with server patching using KACE; monitor compliance and vulnerabilities.
• Provision and troubleshoot RDP and VPN access and maintain remote/DR workstations.
• Support Bloomberg terminals, trading-floor systems, developer tools, SQL tools, scheduling/container platforms, and approved AI applications.
• Assist with tape restores, file/database recovery, and quarterly audit restores.
• Deploy and decommission hardware, support office moves, printers, phones, inventory, and software licensing.
• Own service desk tickets and walk-up, email, chat, and phone requests; maintain documentation and escalate issues as needed.

Skills & Qualifications

• 1–3 years of desktop support, help desk, or IT operations experience.
• Hands-on Active Directory and Windows 10/11 experience.
• Strong Microsoft 365, Teams, and Outlook knowledge.
• Basic PowerShell and scripting skills.
• Familiarity with KACE, SCCM, Intune, or similar endpoint tools.
• Experience with workstation deployment, imaging, peripherals, asset management, and decommissioning.
• Familiarity with RDP, VPN, networking, and standard security practices.
• Regulated/controlled-environment experience is a plus.
• Financial services and Bloomberg experience is a plus.
• Relevant certifications are a plus.

What We're Looking For

• Organized, detail-oriented team player with a professional, service-focused approach.
• Strong communication skills and willingness to help users.
• Discretion when handling confidential information.
• Comfortable managing a high-volume support queue and following through on requests.

Working Arrangements

• On-site in NYC; no remote or hybrid option.
• Occasional scheduled after-hours work for patching and restores.
• Ability to move/install IT equipment and work in server rooms and wiring closets.
• Occasional travel to the CT office as needed.