Level 2 Support Technician - Managed Services
$65k - $75kBowman Williams
Level 2 Support Technician – Managed Services Level 2 Support Technician – Managed Services 17 hours ago Be among the first 25 applicants This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $65,000.00/yr - $75,000.00/yr Direct message the job poster from Bowman Williams Senior Business Operations Manager & Cloud Recruiter at Bowman Williams We are a fast-growing Managed Service Provider hiring a Level 2 IT Support Technician to join our MSP team.. This role is best suited for an experienced MSP technician who can confidently deliver advanced in-office and on-site support, particularly in networking, Microsoft 365, and VOIP systems. You’ll play a key role in supporting healthcare clients across Brooklyn and surrounding areas. Expect hands-on work with Fortinet, Cisco, SonicWall, Ubiquiti, Microsoft 365, Windows Server, Azure, and RingCentral. A personal vehicle is required (mileage is reimbursed). What You’ll Do: Provide advanced Level 2 support for network, server, and end-user issues—both in-office and at client sites Configure and troubleshoot networking equipment: Fortinet, Cisco, SonicWall, Ubiquiti, Juniper Manage and support Microsoft 365 environments and RingCentral VOIP systems Deliver exceptional service through clear, professional communication Document work thoroughly in the ticketing system and contribute to team knowledge Mentor junior techs and collaborate with internal teams Travel locally to client sites as needed What We’re Looking For: At least 1 year of experience working for a MSP Strong networking skills and hands-on experience with listed vendors Proficiency in Microsoft 365, Active Directory, and RingCentral or comparable VOIP systems Excellent troubleshooting, documentation, and communication skills Valid driver’s license and personal vehicle required Health, dental, and vision insurance FSA and 401(k) with up to 4% match Short- and long-term disability insurance Group life insurance PTO and certification reimbursement Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Bowman Williams by 2x Inferred from the description for this job Medical insurance 401(k) Vision insurance Get notified about new Support Technician jobs in New York, NY . New York, NY $65,000.00-$75,000.00 1 week ago New York City Metropolitan Area 2 weeks ago Bronx, NY $65,000.00-$75,000.00 1 week ago New York City Metropolitan Area $70,000.00-$90,000.00 5 days ago New York, NY $70,000.00-$80,000.00 1 day ago Desktop Support Engineer - (Fulltime) NYC New York, NY $80,000.00-$100,000.00 3 weeks ago New York, NY $75,000.00-$85,000.00 1 week ago Desktop Support Engineer - (Fulltime) NYC IT Support Engineer (Fulltime) - Onsite from NYC We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Bowman Williams
- ...ECI is the leading global provider of managed services, cybersecurity, and business... ...the financial services industry. We support more than 1,000 clients worldwide, representing... ...financial environments—providing Level 1 and Level 2 support across modern Microsoft-centric...Level 2Work at officeRemote workWorldwideFlexible hoursNight shift
- ...is seeking a personable IT Support Technician to join a fast-paced tech environment... ...to-day IT needs, providing Level 1 and 2 support, and assisting... ..., configure laptops, manage access and passwords, and support... ...the US. A strong customer-service mindset is essential. #J-1...Level 2Remote job
- ECI is seeking a Service Desk Analyst to join our NY-based team. You will provide Level 1 and Level 2 end-user support for Windows-based environments across multiple client locations, focusing on high-impact incidents and a strong client experience. Ideal candidates will...Level 2
- ...Our client is an Adelaide-based managed service provider (MSP) delivering day-to-day IT support to a range of client environments... ...needs someone with genuine admin‑level Microsoft 365 experience in Entra... ...Defender and Conditional Access. 2+ years of IT support experience....Level 2Full timeRemote work
$25.5 per hour
The Service Desk Analyst (Level 1) serves as the first point of contact for Skechers... ...provide timely, professional support across phone, email, and... ...email, and ServiceNow Create, manage, and track incidents and service... ...complex incidents to Level 2 support teams with clear,...Level 2Work experience placementLocal area- ...customer-focused Onsite IT Support Technician to provide hands‑on technical... ...equipment, asset lifecycle management, and local infrastructure projects... ...complex technical issues to Level 2 engineering teams while... ...exceptional customer service and technical guidance to end...Level 2Work at officeLocal areaRemote work
$75k
...IT Service Desk Technician Level 2 (MSP) We are a national MSP with a growing presence in New York City. We believe that we will provide our clients... ...Desk Technician Level 2 (MSP) should be comfortable supporting clients in Windows and Mac environments. Key technologies...Level 2Permanent employmentFull timeTemporary workWork from homeHome office2 days per week$21.75 per hour
...are currently looking for a Technical Service Specialist to join us in our mission... ...Specialist provides multichannel customer support-including Level 2 assistance-for users of a webbased... ...user acceptance testing for learning management system implementation, fixes, and...Level 2Hourly payWork at officeRemote work$24 per hour
...Venue Nation is seeking a Guest Services Supervisor who will assist guests at... ...to front-line Guest Services Staff Manage the content and delivery of pre-shift... ...minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development...Level 2Hourly payPart timeWorldwideRelocationFlexible hoursShift workNight shiftWeekend workEarly shiftLive Nation Entertainment
New York, NY3 days ago$28 per hour
...Covered No Employee Type Full-Time Manage Others No DESCRIPTION Baldor's... ...team is hiring an IT Help Desk Technician, Level 2 to deliver hands-on, front-line support to employees across our Bronx... ...distribution centers. Reporting to the IT Service Desk Supervisor, you handle the...Level 2Full timeTemporary workRelocationDay shift- ...IT Service Desk Technician Tier 2 (MSP) Looking to join a dynamic team at the forefront of technology... ...Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. We're at... ...in providing top-tier IT services and support to our diverse client base. You'll be...Work at officeWork from home2 days per week
- National Safety Council is seeking a Technical Service Specialist to deliver multichannel user support for a web-based eLearning platform. You will perform Level 2 troubleshooting, draft responses, and train team members to ensure high-quality service and regulatory compliance...Level 2Remote job
$1,538.46 - $1,923.08 per week
Job Summary The Application Support Specialist, Canada Media Applications... ...role providing hands-on Level 1 and Level 2 support as Horizon Canada... ...stabilizes within a Horizon-managed Mediaocean environment.... ...Business Operations, Shared Services, Financial Systems, Technology...Level 2Hourly payContract workTemporary workRemote work$135k - $140k
...high-quality, innovative, and responsive support services exclusively to the healthcare industry.... ...Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory... ...Certain positions may require Florida Level 2 background screening. Details:...Level 2Work at officeLocal areaRemote workRelocation packageFlexible hoursCrothall Healthcare
New York, NY3 days ago$21.63 - $30.29 per hour
Junior Service Desk Technician### Junior Service Desk TechnicianApply: Brown Rd: Remote - NY: Full time... ...We Are**Xtensys is a rapidly growing managed service provider delivering... ..., and manage complexities with total support.* A Culture of Innovation: Have a fresh...Hourly payFull timeRemote workWeekend work- ...to make payments and money management effortless for every business... ...colleagues every month. As Service Desk Technician, you are the first point of... ...mindset, you will give hands-on support at the office and remote... ...improvements What you'll bring 2 to 4 years of service desk...Work at officeRemote work
- POSITION SUMMARY The Service Desk Analyst I provides first level end-user support and incident diagnosis for Republic Services’ applications, endpoints, and infrastructure... ...incoming interactions and their resolutions, and manages ticket routing and incident resolution with other...Temporary workLocal areaRemote work
- Tanner Health is seeking a Service Desk Analyst to join the Information Technology team in Georgia. You will provide telephone support for 3,000+ users, dispatch techs to locations, and manage service tickets with the Service Desk system. The role requires problem-solving...
$23.77 - $25.02 per hour
...Position Type: Full Time Education Level: 2 Year Degree Salary Range: $23.77... ...Inc. is looking to fill an Office Service Coordinator position for its HRA Scatter... .... Coordinate social and/or peer support events for clients. Assist Case Manager in reviewing all documentation...Level 2Hourly payFull timeWork experience placementWork at officeLocal areaShift work$62k - $70k
...culture, we deliver exceptional service and aim to be the best part... ...volume location. You will manage and lead a team of associates... ...relationships, profitability, and supporting financial goals in an... ...positions may require Florida Level 2 background screening. Details...Level 2Local areaRemote workFlexible hoursMorrison Living
New York, NY16 days ago$130k - $140k
...of guest and employee services, meeting and event planning... ...and conference center management. Distinct from... ...consistently elevated, 5-star level of service across all interactions... ...a highly visible role supporting both conference and... ...require Florida Level 2 background screening....Level 2Work at officeLocal areaRemote workFlexible hoursAfternoon shiftRapport
New York, NY9 days ago- As a Service Team Manager you will lead, develop, support and motive clinicians who deliver mental health support across... ...the opportunities to create high levels of customer satisfaction. Previous... ...and experiences. Bupa is a Level 2 Disability Confident Employer. This...Level 2Remote workFlexible hours
- NTT DATA, Inc. is seeking a Senior Managed Services Service Desk Agent in New York. You will act as escalation contact for clients and vendors, handling calls, chats, tickets, and mailbox management while following standard operating procedures. You will work with cross...Shift work
- DecisionPoint Corporation seeks a Service Desk Lead to manage daily operations for the USMEPCOM ENLIST program. This remote role requires an active Secret clearance and supports 24/7/365 operations. You will oversee queues, staffing, escalations, and VIP support, using...Remote job
- DecisionPoint seeks a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program. This remote position requires an active Secret clearance and supports 24/7/365 operational requirements. Key Responsibilities: Oversee ticket queues, staffing...Remote job
- The National Hockey League (NHL) is seeking a Technical Support Coordinator to deliver Level 1 and 2 IT support to employees, executives, and partners.... ...resolution, with in-person and remote assistance, improving Service Desk workflows, and improving the employee support...Level 2Seasonal workRemote work
$97.19k
...provider of digital services and technology... ...focus on end-to-end managed IT services, including... ...development, DMI supports public sector... ...team of IT help desk technicians, ensuring the... ...SLAs. Maintain high levels of customer satisfaction... ..., with at least 2-3 years in...Contract workFor contractorsRemote work$72.16k
SERVICE DESK LEAD Job ID: 2026-9656 Job Locations: US-Remote Category... ...'s commitment to hiring and supporting active-duty and veteran... ...partners. The Supervisor directly manages service desk analysts across... ...the acceptable quality level. Enforce the Customer-Confirmed...Full timeContract workFor contractorsRemote workShift work- DMI is seeking a Service Desk Lead to oversee IT support for a federal government contract. You will manage a team of help desk professionals, ensuring exceptional customer service and effective troubleshooting across IT systems in a federal setting. The role requires...Remote jobContract work
- ...Opportunity for a Associate Manager- IT Service Delivery!! Location: Cardiff... ...to ensuring an outstanding level of first and second tier IT... ...delivery by supervising a team of technicians to resolve incidents and... ...provide first and second tier support for the efficient resolution...Level 2Local areaRemote workRelocationFlexible hours
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