IT Service Desk Technician Tier 2 (MSP)
Bowman Williams
IT Service Desk Technician Tier 2 (MSP)
Looking to join a dynamic team at the forefront of technology solutions? We're seeking a skilled and motivated IT Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. We're at the forefront of delivering cutting-edge technology solutions to our valued clients. This is a hybrid WFH role allowing the IT Service Desk Technician Tier 2 (MSP) to be at home 2 days per week with the other 3 days in our Manhattan office.
As an IT Service Desk Technician Tier 2 (MSP), you'll play a pivotal role in providing top-tier IT services and support to our diverse client base. You'll be troubleshooting Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure.
IT Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements:
- Previous MSP experience required
- Tracking & documenting support activities, using ConnectWise ticketing system
- Have good working knowledge of Windows operating systems (desktop and all server)
- Have knowledge of desktop, laptop, and basic server hardware.
- Assist or install and configure desktops, laptops, and basic networking hardware
- Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol
- Have moderate to advanced knowledge of Microsoft Office/Microsoft 365
- Have a strong attention to detail and ability to communicate and document with clarity
- Have excellent customer service skills
IT Service Desk Technician Tier 2 (MSP) Benefits:
- Health, Dental, Vision, and Life Insurance
- Hybrid WFH (2 days at home)
- 15 Days PTO + Paid Holidays
- 401(k) with company match
- Certification Reimbursement
- Internal Growth Opportunities
Vacancy posted 4 days ago
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