IT Service Desk Technician Tier 2 (MSP)

IT Service Desk Technician Tier 2 (MSP)

Looking to join a dynamic team at the forefront of technology solutions? We're seeking a skilled and motivated IT Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. We're at the forefront of delivering cutting-edge technology solutions to our valued clients. This is a hybrid WFH role allowing the IT Service Desk Technician Tier 2 (MSP) to be at home 2 days per week with the other 3 days in our Manhattan office.

As an IT Service Desk Technician Tier 2 (MSP), you'll play a pivotal role in providing top-tier IT services and support to our diverse client base. You'll be troubleshooting Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure.

IT Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements:

• Previous MSP experience required
• Tracking & documenting support activities, using ConnectWise ticketing system
• Have good working knowledge of Windows operating systems (desktop and all server)
• Have knowledge of desktop, laptop, and basic server hardware.
• Assist or install and configure desktops, laptops, and basic networking hardware
• Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol
• Have moderate to advanced knowledge of Microsoft Office/Microsoft 365
• Have a strong attention to detail and ability to communicate and document with clarity
• Have excellent customer service skills

IT Service Desk Technician Tier 2 (MSP) Benefits:

• Health, Dental, Vision, and Life Insurance
• Hybrid WFH (2 days at home)
• 15 Days PTO + Paid Holidays
• 401(k) with company match
• Certification Reimbursement
• Internal Growth Opportunities