Remote Tier 1-2 Tech Support Engineer (SaaS)

Talantir

Remote job

Slang AI is hiring a Technical Support Specialist to own Tier 1 and Tier 2 support across phone, email, and ticket channels. You will work closely with Customer Success, Implementation, Product, and Engineering to resolve issues, identify trends, and scale support as the company grows. This is a remote role with occasional offsites. The ideal candidate brings 3+ years in SaaS support, strong problem-solving abilities, and excellent communication to translate technical concepts for customers. #J-18808-Ljbffr Talantir

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Remote Tier 1-2 Tech Support Engineer (SaaS) in New York, NY vacancy

Tier 2 Support Engineer
$70k - $85k
...The Support Engineer (Tier 2) resolves escalated technical and functional issues... ...or application support for a SaaS product, ideally in healthcare... ...activities. Working Conditions Remote-first role with occasional... ...for SurgiGive (volunteering 1), Birthday Celebration (1) &...
Remote work
Full time
Surgimate
Remote
12 days ago
Support Analyst (Tier 1 and Teir 2 Service Desk)
...Job Description Job Title: Support Analyst (Tier 1 Service Desk – Hybrid must come... ...centralized Tier-1 and Tier-2 service desk support for the... ...of a large-scale Salesforce SaaS application. This role will support... ...Environment Primarily remote role Must be available to...
Remote work
Work at office
Local area
Weekend work
EK Associates
Los Angeles, CA
26 days ago
Tier 1 Support Engineer
...Tier 1 Support Engineer Location: Durham North Carolina (Hybrid / Remote) Employment Type: Full-Time Reports To: Tier 3 engineer / Engineering manager About... ...world, with clear growth potential into Tier 2/3 engineering, network administration, or cloud...
Remote work
Full time
Secure Network Administration
Raleigh, NC
3 hours ago
Tier 1/2 Service Desk Analyst (Journeyman)
...DecisionPoint seeks two Tier 1/2 Service Desk Analysts to provide... ...customer-facing technical support for the USMEPCOM ENLIST program... ...requiring advanced technical or engineering assistance. The Tier 1/2... ...Team. These positions are remote, with Chicago-area candidates...
Remote work
Permanent employment
Contract work
Temporary work
For contractors
Local area
Immediate start
Shift work
Weekend work
Decisionpoint Corporation
Chicago, IL
10 hours ago
Service Desk Technician (Tier 1/2)
$50k - $70k
...Description Service Desk Technician (Tier 1/2) – Allixo Location:... ...) Type: Full-time, non-remote Pay: $50,000 – $70,000 per... ...when a problem needs a senior engineer. This role is for... ...ID Enroll, configure and support Windows endpoints with Intune...
Remote work
Full time
For contractors
Local area
Allixo
Washington DC
18 days ago
Tier 2 Support Engineer (MSP) - Hybrid
$65k - $80k
...Tier 2 Support Engineer (MSP) – Hybrid Location: Manhattan, New York (Chelsea) Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Remote Salary: $65,000–$80,000 Annually Employment Type: Full-Time | Direct Hire About the Opportunity We are seeking a motivated...
Remote work
Full time
Work at office
Work from home
Monday to Friday
Flexible hours
2 days per week
3 days per week
Bowman Williams
Manhattan, KS
3 days ago
Tier 2 IT Support Engineer
...Role We’re looking for a Tier 2 IT Support Engineer to join our team during an... ...offices, data center sites, and remote teams. What You’ll Do... ...the escalation point for Tier 1 and employee support... ...identity and access across our SaaS stack, including SSO, MFA, role...
Remote work
Temporary work
Work at office
Flexible hours
TensorWave
Las Vegas, NV
2 days ago
IT Support Technician - MSP (Tier 1.5/Tier 2)
$55k - $65k
...cybersecurity provider supporting businesses with... ...currently hiring a Level 2 IT Support... ...You’ll Do: • Provide remote and onsite support... ...complex issues to senior engineers or project teams •... ...What You Bring: • 1-5 years of IT... ...Help Desk Technician- Tier 1 Beverly Hills, CA...
Remote work
Full time
Currently hiring
Bowman Williams
Torrance, CA
6 days ago
089- Cinnaminson- Help Desk Support Analyst (Tier 1-2)
...The Help Desk Analyst provides Level 1 and 2 technical assistance and support for Point of Sale (POS) systems,... ...risk assessment. Provides local and remote system administration support, maintenance... ...and resolves problems at the Tier 2 level (account creation, network support...
Remote work
Work at office
Local area
Forman Mills
Riverton, NJ
5 days ago
Tier 2 / Technical Support Engineer
$50 - $60 per hour
...Tier 2 Systems & Network Engineer (MSP) Location: In-Person Company: Shield Logic MSSP Employment... ...Managed Security Services Provider (MSSP) supporting small and mid-sized businesses... ...network, cloud, and connectivity issues remotely and onsite Participate in client...
Remote work
Hourly pay
Full time
Work at office
Monday to Friday
SHIELD LOGIC MSSP
San Diego, CA
2 days ago
Exchange & SaaS Support Engineer
Exchange & SaaS Support EngineerJob#: 3056699Job Description... ...(3 days onsite/2 days remote)Location: Fort Mill, South... ...Exchange and SaaS Support Engineer's role is to... ...ResponsibilitiesProvide Tier-2 end-user support for... ...-user troubleshooting.1-2 years of experience...
Remote work
Contract work
Apex Systems
Fort Mill, York County, SC
4 days ago
Tier 1 Support Analyst
Location: Remote (U.S. based; Montana strongly preferred... ...Reports to: Director of Support Services Organizational... ...Position Overview: The Tier 1 Support Analyst serves... ...to the appropriate Tier 2 support team. Incident... ...education needs to the Senior Tech Support Analyst....
Remote work
Full time
Work at office
Visa sponsorship
Work visa
Big Sky Care Connect
Montana, MT
3 days ago
Remote Tier 2 Payment Support Engineer
$70k - $80k
Jonas Software is seeking a Tier 2 Payment Technical Support Agent for Constellation Payments, a remote-first role that supports merchants, developers, and internal teams with payment processing, APIs, and integrations. The position requires 2-4 years in technical support...
Remote job
Work from home
Flexible hours
Perseus Group
New York, NY
4 days ago
Tier 2 Support Engineer (MSP) - Hybrid
$65k - $80k
...Job Description Tier 2 Support Engineer (MSP) – Hybrid \n Location: Manhattan, New York (Chelsea) \n Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Remote \n Salary: $65,000–$80,000 Annually \n Employment Type: Full-Time | Direct Hire \n \n About...
Remote work
Full time
Work at office
Work from home
Monday to Friday
Flexible hours
2 days per week
3 days per week
Bowman Williams
New York, NY
14 days ago
Tier 2 IT Technician
$24.32 per hour
Job Title: Tier 2 IT Technician Job Category: Service Contract Act... ...US Anticipated Posting End: 1/1/2099 The Opportunity:... ...solution, as well as CONOCONUS field support and life cycle support for end... ...separated units (GSUs). Remote support to GSUs is the primary...
Remote work
Hourly pay
Minimum wage
Full time
Contract work
Work experience placement
Local area
Flexible hours
CACI International, Inc.
Colorado
2 days ago
IT Help Desk Technician Tier 1.5 (MSP)
...IT Help Desk Technician Tier 1.5 (MSP) We are a veteran-owned provider of Managed... ...Tier 1.5 (MSP) to handle first level support and some level 2 support for Microsoft focused environments... ...routers, firewalls, and security. Remote access solution implementation and...
Remote work
Bowman Williams
Frisco, TX
2 days ago
Tier 1 Help Desk Technician (Eastern Time Zone Shift)
$40k - $45k
...About Darkhorse Tech Darkhorse Tech provides comprehensive... ...including ongoing support (Managed Services),... ...offer in-person as well as remote support. About You... ...rotation schedule Perform Tier 1 troubleshooting,... ...troubleshooting skills ~1-2 years of tech support experience...
Remote work
Full time
Work at office
Shift work
Darkhorse Tech
Remote
14 days ago
Tier 1 IT Support Engineer
...highly motivated and customer-focused Tier 1 IT Support Engineer to join our Service Desk team. This role... ...Escalation Process Flow to determine Tier 2 handoffs ~ Document all steps... ...Basic knowledge of Windows OS, Office 365, remote support tools ~ Experience using...
Remote work
Work at office
Shift work
Avatar Managed Services
Houston, TX
22 days ago
IT Support Specialist II (Tier 2)
$55k - $75k
...IT Support Specialist II (Tier 2) Lewisville Texas Salary $55000 - $75000 / yr Type Full Time Experience... ...the primary escalation point for Tier 1 support andis responsible... ...Matrix42 ticketing platform. Provide remote and occasional on-site support using approved...
Remote work
Full time
Stonegate Senior Living
Lewisville, TX
5 days ago
Tier 1 Technical Support Engineer
...Job Description Description: The Tier 1 Technical Support Engineer is a critical role in supporting our post... ...collaborate cross-functionally, especially in a remote environment An excellent... ...resolvable via the knowledge base to Tier 2, as well as set customer expectations...
Remote work
Scale Computing INC
Indianapolis, IN
29 days ago
Tier 1 Help Desk Technician (Pacific Time Zone Shift) (Fully Remote)
...Solution-oriented and accountable Responsibilities: Provide Tier 1 support via phone, email, chat Troubleshoot PCs, printers, and network... ...Document and maintain support requests Qualifications: 1-2 years tech support or customer service preferred Strong troubleshooting...
Remote job
Work at office
Shift work
Darkhorse Tech
New York, NY
5 days ago
Technical Support Engineer 1
...will provide critical support services to our field engineers to help ensure site... ...Responsibilities The TSE 1 will be responsible... ...steps to field techs as defined in... ...Escalate site issues to Tier 2 engineers, Broadview... ...field services role or a remote support position is a...
Remote work
Full time
Broadview Solutions
Cary, NC
3 hours ago
Sr Tech Support Engineer MI -1 (Level 2 support for medical device software)
...Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products...
Remote work
Full time
Local area
Flexible hours
Night shift
Weekend work
FUJIFILM Biotechnologies
Remote
a month ago
IT Helpdesk Specialist — Fast-Paced Tier 1/2 Support & Onboarding
Zohorecruit is seeking a reliable IT Helpdesk Support Specialist to assist daily technical operations in Carson, California. The role focuses on providing friendly Tier 1 and Tier 2 support, onboarding new users, and maintaining high service levels as ticket volumes rise...
Great Hire Inc.
Carson, CA
3 days ago
Tier 1 Support Technician
$21.75 - $25 per hour
...Business Solutions is looking for a Tier 1 Support Technician to be the first... ..., and learn from senior engineers as you grow your skills in a... ...email, the ticket portal and remote sessions. Triage, prioritize... ...Escalate complex issues to Tier 2/3 with clear notes on what...
Remote work
Full time
Work from home
Flexible hours
Allied Business Solutions
Boise, ID
2 days ago
IT Support Engineer - Tier 2 MSP Systems Engineer
...Technologies is seeking an experienced Tier 2 IT Support Engineer to support MSP clients throughout Southern... ...Key Responsibilities Provide Tier 2 remote and onsite support for desktops,... ...applications. Take escalated tickets from Tier 1 technicians and drive issues to...
Remote work
Full time
Work at office
Night shift
Abtech Technologies, Inc.
Lake Forest, CA
2 days ago
API Support Engineer (Tier 3)
...DecisionPoint seeks an API Support Engineer (Tier 3) to troubleshoot and resolve complex... ...troubleshooting role supports escalations from Tier 1 and Tier 2 teams, analyzes integration failures,... ...workflows. This position is fully remote. Duties & Responsibilities...
Remote work
For contractors
Local area
Decisionpoint Corporation
United States
3 hours ago
Tier 1 Support Desk Technician
...Job Description Position Sought: Tier 1 Support Desk Technician Job Description: DCR... ...will be responsible for providing frontline remote assistance, diagnosing initial technical... ...needs and cleanly route tickets to Tier 2/3 specialists or field support. Compensation...
Remote work
Full time
Casual work
Flexible hours
Night shift
DCR Profit Control Systems
Nashville, TN
1 day ago
IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida
...Description IT Service Technician (Tier 2) - Boca Raton, Florida... ...MSP Team United States (Remote/ Hybrid) Who Are We? We’re more than just an IT support provider—we’re a team committed... ...helped clients navigate their tech issues and contributed to the team...
Remote work
Work at office
Immediate start
Shift work
Day shift
Flagler Technologies LLC
Boca Raton, FL
a month ago
Level 2 Support Engineer
...lookout for the next awesome tech-savvy problem solver to... ...HKR.TEAM as a Level 2 Support Engineer, working for a US-based client providing top-tier technical support for a... .... Btw, HKR.TEAM was remote before it was even cool... ...hours schedule (with 1 hour of lunch break and...
Remote work
Full time
Work at office
Work from home
Shift work
Openkrill
New York, NY
6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote Tier 1-2 Tech Support Engineer (SaaS). Be the first to apply!