Field Service Representative(FSR)

Field Service Representative

We are seeking a highly skilled Field Service Representative (FSR) to support a mission-critical U.S. Government customer leveraging advanced Palantir technologies. The ideal candidate brings hands-on experience with Palantir platforms, strong communication skills, and the ability to work directly with military and intelligence users in a fast-paced operational environment. This role requires a self-starter who can train users, support operational workflows, assist with dashboard creation, troubleshoot issues, and serve as a critical link between end users and Palantir engineering teams.

Responsibilities:

• Build strong, proactive relationships with users at the customer site and identify use-case gaps.
• Support users by creating initial dashboards and helping formulate operational and analytical questions.
• Stay current on all platform updates, features, and capability releases.
• Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
• Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
• Consistently communicate system or operational issues to the Palantir team and customer leadership.
• Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively.

Required Qualifications:

• U.S. Citizenship (required by U.S. Government contract).
• TS/SCI eligibility (active TS/SCI preferred).
• Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.).
• Strong communication skills with the ability to explain complex concepts clearly.
• Ability to work independently and in a team environment supporting high-tempo operations.
• Ability to travel up to 25% domestically or internationally, as required.

Preferred Qualifications:

• Recent, hands-on experience with Palantir platforms.
• Military, Special Operations, or Law Enforcement background.
• Experience briefing senior military or government stakeholders.
• Background fusing intelligence capabilities in support of operations.
• Technical foundation with working knowledge of: HTML, Ruby, Python and/or Java
• Microsoft Excel
• Hardware, networks, and basic server administration